DossierReviews of dossier.co

Son muy amables, pero no ponen atención a lo que hacen, pedi la cancelación de una orden y especifique el número de orden desde el principio, y me cancelaron un pedido incorrecto. Ahora no me llegará ninguno y tengo que esperar a que le banco me reembolse el dinero

While my order shipped out almost instantly, and according to the UniUni delivery it arrived at my apartment only a couple of days after, I never received my order. According to the delivery confirmation, they delivered it to my apartment’s secure mailroom, took a pic, and when I went to fetch it, it was nowhere to be found. I immediately emailed Dossier who told me to wait 5 days for it to magically reappear. Also, on that same day I emailed my apartment management who was able to verify by looking through camera footage it was taken by an unknown person. They suggested I report it to the local police department, which I did, and once the 5 days were up I emailed Dossier to provide them with the police report number and that the package still hadn’t magically appeared. Dossier then replied giving me a whole new set of directions, saying I needed to submit a complaint to the shipper, UniUni. That company promised a response within 24 hours, but I still haven’t heard a peep. Dossier keeps moving the goal posts and all I want is either a replacement or a refund. I’m glad I opted to not continue with their “membership.” This company seemed too good to be true. Sure, the perfumes and colognes cost less, but do they really once you pay their membership fee? Buyer, beware!

I placed Order number #4094262 more than 2 weeks ago, and unfortunately, I have not received the product. I also contacted customer support 5 times and have not received any response. This lack of communication is disappointing. I expected better transparency and service. I would appreciate an immediate update regarding my order status and a clear resolution - either delivery confirmation with tracking details or a refund. I hope this can be resolved promptly.

WARNING very much under the radar sign you up for a membership. They cancel, but dishonestly take your money anyway, just reword how they are scamming you. Will never purchase from them again

I have waited for months. They did not even ship out the order. I have reached out to them and tried to be understanding and waited. After two months they cancelled my first order and shipped a replacement, but i had to choose other things, because they did not have some things from my original one. And even with the replacement they did not ship out and i still waited. They decided just to refund after i waited a month for a replacement. Comments are true, where they say you wont receive it just will wait for the unknown. I guess its luck who they will ship it to. The worst part is that it was supposed to be presents. I had to think for those few occasions what to do. Im very disappointed that they do not ship it. Im trying to understand what makes them not ship some of the orders and ship others. To be honest, i am very sad, i was hoping to try them, but it was so annoying to wait for 4 months, when the shipping place is actually in the same continent. 5 days is more than enough to get everything….. i dont know, if the hype is worth the struggle like others said, when you cant even get the parcel.i had my fair share of struggles with online shopping and its the first time i actually need to tell others to not order, which is sad to make this kind of review….

Bought two different perfumes ,both perfumes do not smell like they should nor do they last long ,was looking forward to receiving these after reading such glowing reviews,sadly the products didn't live up to the reviews.

TERRIBLE CUSTOMER SERVICE. Never received my items. Asked for a manager on multiple occasions since I felt like I was speaking with either a bot or someone who clearly just copy pastes the same thing without reading anything. This nightmare has been ongoing for 2!!!!!! Months. Insane!

Have ordered from them for years and never had an issue. Placed an order for Christmas and we never opened it as we were out of town. One of the fragrances smelled old and rancid. Immediately called and sent them pictures of the brand new bottle. Nothing they could do as it had been over 15 days. I have tons of fragrances so I didn't think to try all 8 we got at one time, my mistake. Talking to a computer versus a real person is also very annoying.