DossierReviews of dossier.co

Something happened during transit and the tracking information did not update and my original package never arrived. I reached out the Dossier letting them know I never received my order. The customer service agent replied promptly with each question and concern I had and the issue was completely resolved!! As a first time customer I am so happy I was given the option for a replacement! I am grateful for Dossiers customer service team and now I am finally able to try the perfumes I ordered! Thank you!

Customer service is prompt and very helpful. They took care of my request in record time. Excellent customer service which is rare in today's world.

Made a mistake with my shipping address and dossier employees made it better so fast. Thank you

I love Dossier! I got a thank you email from Dossier and decided to reply and let them know how much I love their brand and my favorite scents!! I get compliments everyday on how good I smell & I always say Dossier!! My top favorites are Powdery Peach, Floral Rhubarb, and Citrus Green Apple (In that order)! They last super long!! I spray the tops & bottoms of my wrists, inner elbow, & my neck and shoulders! It lasts all day!! Especially if you sweat a little the fragrance intensifies! I can spray perfume in the morning and I will still be able to smell it at the end of the day even while I'm in bed! They are super potent and a little goes a long way!! They are extremely affordable while still smelling so luxurious! Their customer service is also amazing! When I sent out the email expressing my love for Dossier I got an email back so quickly! Didn't have to say the usual 24 hours for a response back. It was probably within 10-20mins! They are super friendly and responsive!! Just makes the company better in my eyes! Carolina & Robert were so nice and responsive in my emails! Thank you Dossier!!

I ordered three Dossier perfumes for the first time, and I was very skeptical at first, but I was pleasantly surprised. They turned out to be very good. I chose scents inspired by originals I already own, and the smell was very similar, with impressive longevity throughout the day. On top of that, the customer service and return process were excellent; very easy, smooth, and fast.

Recommend them for all your girly scent needs. A mistake was made within my order. They were quick to acknowledge it, rectify the issue, and mail new scents out. Reliable honest company. 10/10 would recommend.

I could not log in to my account. I sent a customer service email on a Sunday evening, and I had a response when I logged into my email on Monday morning, from an actual person, not an AI generated responce

This was my first time ordering from Dossier- amazon shipping marked my order as undeliverable (I think they are lying) and Dossier refunded my order right away! So although I didn’t get my order Dossier has the best customer service!! They are so helpful and friendly- I would definitely recommend them to anyone looking to order fragrances!