Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,799 reviews
DossierSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 2,435 reviews with 5 stars · Clear filters
Quise cancelar para hacer algunos cambios, atención inmediata y reembolso en minutos muchas gracias Excelente servicio
By Erika Lorena Avendaño C.
Response from Dossier· May 11, 2026
Así debe ser. ¡Gracias por confiar en nosotros, Erika!
Excellent customer service! Had a question regarding recent order I placed and received a response via email within just a few hours. My issue was resolved promptly and without a fuss. Thank you!
By Rachel N.
Response from Dossier· May 11, 2026
Appreciate you sharing your experience, Rachel! It's always a pleasure to help you.
Great experience with Dossier. Their customer service was super helpful and supportive. I had an issue with an order I placed going to an old address and reached out, they responded super fast and fixed everything for me. I also love that they’re expanding their perfumes so much and make it easy to try and return them! It makes perfume shopping so easy. I look forward to continuing shopping with them :)
By Rhiessa L.
Response from Dossier· May 11, 2026
So glad we could get that sorted fast and that you're loving the collection! Easy returns and smooth shopping is exactly what we want for you. See you next time, Rhiessa!
Such a genuine dedicated team at dossier. My package went missing due to UPS error and I reached out to dossier team and they were so quick to respond and help me with my issue. Not only were they so prompt but they sent out my order again free of charge. They made sure I left the chat feeling satisfied happy and taken care of. I will definitely be purchasing from them again and again.
By Amber K.
Response from Dossier· May 11, 2026
That's what we're here for, Amber. We will always make it right for you, so don't hesitate to get back to us for any assistance or recommendations!
Great quality perfumes
By Dimitris T.
Response from Dossier· May 11, 2026
Glad you're enjoying them, Dimitris. That's what we like to hear!
The team makes the trouble with my order (shipping) disappear with one email. It was the quickest most efficient team I have ever seen. Shout out to Adrian!
By Tpleng
Response from Dossier· May 11, 2026
That's the kind of efficiency we're proud of. Appreciate you sharing, Tpleng, and see you next time!
Absolutely love this company I have had the dossier plus subscription for a year now. It’s so great because you can pause it whenever and pick right back up! I have never had an issue ordering before. However my most recent order never shipped. I reached out to customer service and after waiting the recommended window they reached back out to me(which is very rare) and offered to fulfill my my order again or offered a full refund. Excellent customer service! The scents are so lovely and I receive the most compliments wearing these scents for a fraction of the price! 10/10 would recommend!
By Catherine
Response from Dossier· May 11, 2026
That's loyalty right there, and we will always be here for you. Thanks for being part of the family, Catherine! Enjoy turning heads on a daily basis.
Customer service is very helpful! Love my perfumes! Have recommended a lot of my friends as well!
By P N.
Response from Dossier· May 11, 2026
That's the dream, Nunez! Thanks for spreading the love!
