DossierReviews of dossier.co

They used to list all the fragrance ingredients. So, I bought some fragranced that I liked. Now, they just list a few, plus the same opaque term most fragrances use: “parfum.” So much for true transparency. Now, I wonder whether the fragrances I bought were accurately labeled. I question whether they were truly “nontoxic.”

I ordered a couple perfumes, they never showed up and sat in "awaiting processing" status for a couple weeks. Turns out they don't ship to Hawaii, which I was not made aware of when the site let me checkout with a HI address. I was not notified or refunded when they realized my package could not be shipped out, until 2 weeks later when I reached out to customer service myself. At least customer service was great when I did reach out, refunded immediately. No review on the product because I did not and cannot receive any.

I ordered a perfume (my first time!) and it has been over a month, and the package is still showing as “in transit” on DHL tracking. Not pleased. Wish this wasn’t the case!

Most of my orders were received timely and in great condition. But be aware of their return policy, which states that you may lightly use the perfume and return for a full refund. They will then donate these used bottles to some charity. They obviously don't have a formal process in place because somehow these used bottles are ending up back at their warehouse and being shipped to people paying full price. When I received the bottle, it was not secured in the box as usual and the insert was bent as if the bottle had been pulled out already and the bottle was rolling around in the box. In addition, when sprayed, it came out immediately, and did not require multiple pumps as new bottles would. That's not acceptable to have a very lenient return policy at the expense of your customers. Why I say this? Because returns should never end up back at your warehouse as they are most likely going to be used. When I contacted them to let them know that I received a used bottle and I wanted to return it, they offered me 5% off. That's absolutely unacceptable. I receive a bottle that had been used by a stranger and I have to pay almost full price? If you're going to make errors like that, you should be ready to offer half off, especially for customers who have bought quite a few bottles. In that regard, customer service is clearly lacking. I have not purchased from them since.

the perfumes are good in scent however its not long lasting.

The fragrances are good. Customer service is trying... but there are some really big annoyances with this company. - Returns: when you return, you have to track it yourself and reach out to customer service when you notice it’s been delivered to them. Otherwise it will just sit there and no one will refund you. This has happened to me twice, and after I reached out they processed it immediately. I think this is because your returns don’t go to Dossier, but instead they go to a company called Give Back Box who recycles the package. Which is nice in theory but comes at a cost to their return processing. - Shipping: SOOOO SLOW. Your package will sit at a FedEx location for a week or more before anything moves. This is partially/mostly a FedEx issue, so I wish they’d stop working with them and just ship via USPS or UPS. I’m on my third order with them and it has happened every time. The package is sitting at a FedEx location in PA and is “pending” and has been for 5 days. - Fragrances are quite nice, so the product itself is good. They just really need to improve on their shipping and returns processes. - Customer service has responded very quickly to me when I’ve reached out, even on weekends. So I realize it’s not their CS agents’ fault but whoever is in charge really needs to make some changes in how they process returns and who they partner with for shipping.