DossierReviews of dossier.co

First time customer here. Everyone I've talked to that has used Dossier, has told me how great they are and how fast shipping is. My experience is the opposite. I order a bottle to try a week ago. I have emailed them multiple times about order still saying unfulfilled with no response. I live in Ohio, so I didn't expect it to take this long to have still not shipped with them saying ship in 1-2 business days. Mostly irritated that they are ignoring my emails.

It has been over 2 weeks since product “shipped” and there has been zero movement on tracking. It looks like dossier never gave the package to DHL but they’re insisting I wait 20 days before they actually do anything. I had to pay $9 for shipping and product was supposed to arrive within 4-7 days. Best part is it’s shipping from a warehouse 2 hours away! edit: Package never came and was finally refunded after asking multiple times on day 21. I ordered the product again and it arrived on time but was clearly used. :/

I ordered from them and the nest day they sent me an email that they were canceling my order and when I asked about it through their customer service she was not answering my question directly but saying the same thing over and over just wording it different. Really wanted to give them the benefit of the doubt.

I ordered two perfumes, then realized there was a third one I wanted. I had just placed my order an hour earlier so I was hoping they could cancel the order so I could repurchase with all three items. I will give them this: they do respond to emails quickly. However, their response was that they could NOT cancel the order. So I figured I’d try something else. I asked if they could add the third one to my order and charge me for it. Again, they said they could not. Ok, so third time’s a charm, right? I asked if they could ship me the third one for free since they couldn’t help me in any other way. And once again, they said no. I provided three opportunities for Dossier to provide me decent customer service and each time they rejected that opportunity. First and last time customer here.

If you have allergies, DO NOT BUY. makes me sneeze. Also just smells cheap.

Excellent scents. FedEx SmartPost will be the end of them tho. Horrible delivery service, and the customer service attitude is even worse.

Love the perfume but shipping with Fedex Smartpost will be their downfall. Look, I know this is supposed to be CHEAP perfume but I don’t order cheap. I’ve always bought 3 or more at a time. With that being said you think the process in which these products are delivered would hold a little more accountability on somebodies end. Smartpost is where packages go to die. They go all around the world, they scan when they want to, don’t scan when it’s convenient and say they’ve delivered when they don’t. If the last thing happens it’s YOUR loss. Meanwhile somebody at fedex is smelling REALLY nice with what you paid for. Dossier doesn’t care if the product gets to you. They only care to get a tracking number to prove it left their building. Better luck ordering from China.