DossierReviews of dossier.co

I loved the smell of the three perfumes I purchased but after spraying them on within ten minutes the smell was gone. I was disappointed because someone told me your company was a good choice for a discount perfume. Sadly, this company is not for me.

Customer service replies don't make sense. You don't have a customer friendly exchange policy.

First I was enrolled in a subscription without my knowledge or consent. Then, once I cancelled the subscription, I never received the rest of my order, had to file a chargeback before I received a refund, got nothing but AI-generated nonsense from their customer service, and they attempted to offer me a bribe to change my review. They also remove negative reviews from the site and bribe customers to edit them. Utterly abhorrent.

I made an order of two different fragrances: Woody Sandalwood and Fruity Oakmoss. However, I received the Fruity Oakmoss and Spicy Mimosa. So after a couple of email exchanges, they offered to send a replacement to the same address (which I had indicated was a temporary one for that particular order, and I had left). The individual who received the package indicated it came poorly packaged. They sent photos. The box was dismantled in a way, the perfume was below the usual placement area, and the packaging paper on the side. It was so bad. I love their fragrances, however, this was a disappointment.

Response : For proof my order # was Order # 3853525 I appreciate the response, but I want to clarify that the issue wasn’t just the experience “not meeting expectations.” My order never shipped, and after multiple attempts to resolve it through support, I had to go through my bank to get my money back. Additionally, the only follow-up I received months later was an offer of a free product if I removed my review, which didn’t address the original issue. If there’s a genuine effort to make this right, it would need to start with acknowledging what actually happened. ...... Ordered multiple perfumes from Dossier during Black Friday and they never even shipped. I reached out to customer support multiple times and only received generic responses until communication eventually stopped altogether. I had no choice but to go through my bank to dispute the charges and get my money back. What’s most concerning is that 5 months after the purchase (and 4 months after I won the dispute), they contacted me offering one free perfume if I removed my negative review. There was no real acknowledgment of the original issue—no accountability for the missing order or the lack of support—just an offer tied to removing the review. This experience felt very disappointing overall and quite shady, especially given the lack of resolution and delayed response.

I'd give this zero stars if I could. I am absolutely disgusted with this company. No integrity at all. I purchased perfume for my wife for valentine's day, which I paid for. Then they charged me an additional $39.90 to my credit card for absolutely nothing at all. I want a refund. Please never trust this company their dishonesty and underhanded business practice is breathtakingly bad.

The products were received in good condition, however, I'm not happy with the quality of the ones I received today. I bought their perfume a couple of times from a different platform and did not have issues with it. Today, the bottles I received smells really off, like a very old bottle of perfume that smells metallic. Would not be purchasing again because eventhough it's cheaper than the actual ones, your perfume were not cheap.So disappointed.

Extremely extremely hard to return ... Even if it is a day old purchase ( which was in my case).I received the item promptly however after smelling it, I completely hated it and immediately asked for a return via email. I have written 3 emails so far and the still have not responded ( other than this apology on trust piolet) Needless to say I will never order from them again and will be telling my friends about this company.