Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,799 reviews
DossierSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 2,435 reviews with 5 stars · Clear filters
They responded super quick. Although they were not able to help me out and I had to message Tik Tok shop they were still very understanding and quick to respond!
By Rachael C.
Response from Dossier· May 18, 2026
That's how we roll. Wish we could have done more this time, but glad you got it sorted, Rachael. ✨
The quick, efficient and polite responses by the customer service team are greatly appreciated. Everyone wants quick resolutions to issues and that is rarely the case with many companies. Usually you get an automated response asking you to wait 24 hours. Not with Dossier! Not only are they quick to respond they do so with much respect and kindness.
By MONA M.
Response from Dossier· May 15, 2026
That's exactly what we aim for, and we really appreciate you saying so, Mona! Welcome to the Dossier family!
Me encantaron todas la fragancias tienen una execelente fijación y duración 🫰
By Marii G.
Response from Dossier· May 15, 2026
Marii, qué bueno que todas te gustaron y que la fijación estuvo a la altura. Gracias por compartirlo. 🫰
I love how the fragrances are compared to the inspirations that they are based off of.
By Jessica L.
Response from Dossier· May 15, 2026
That's what we love to hear. Jessica, enjoy every magical spritz!
I ordered the wrong scent and they let me alter my order with no questions asked. Very kind to me.
By Jan T.
Response from Dossier· May 15, 2026
Glad to hear you're happy, Jan! Our team is ready to help with anything!
Great job 👏 👍 👌
By Walter W.
Response from Dossier· May 14, 2026
Thank you! We appreciate you saying so, Walter!
Compré un par de perfumes que desafortunadamente no eran compatibles con mi PH así que solicité la devolución y reembolso, el proceso fue muy sencillo y el apoyo del equipo de soporte fue muy ágil y atento, el reembolso por los perfumes me llegó sin problema, lo recomiendo bastante.
By Isra
Response from Dossier· May 13, 2026
¡Isra nos alegra mucho que todo haya sido tan sencillo, Isra! La química de la piel es fascinante y no siempre predecible pero siempre estaremos aquí para encontrar tu fragancia perfecta. ¡Hasta pronto!
The Dossier customer care team is by far the most efficient, prompt and empathetic group of people I have ever come across. A return order of mine should have reached Dossier over a week ago, but still has not due to a delay in delivery by the courier service. As soon as the Dossier team found out about this issue, they promptly refunded me for the item anyway, even though they still have not received my parcel yet. This level of customer care cannot be beat. Thank you so much!
By S.A
Response from Dossier· May 13, 2026
Doing right by our customers regardless of the circumstances is something we are deeply proud of! So glad the experience reflected that, S.A., and we cannot wait to keep delivering for you.
