Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,799 reviews
DossierSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 2,435 reviews with 5 stars · Clear filters
Excelente. El aroma tal cual. Además de una excelente atención al cliente. Mi pedido estaba tardando un poco en llegar pero me dieron la atención que necesitaba y al día siguiente llegó
By Ana S.
Response from Dossier· May 18, 2026
¡Ana, qué bueno que el aroma cumplió con lo que esperabas! ¡Nuestro equipo siempre está listo para ayudarte!
Servicio al cliente
By jaime V.
Response from Dossier· May 18, 2026
El servicio al cliente es clave y nos alegra que haya estado a la altura. ¡Siempre estamos aquí para ayudarte, Jaime!
The customer service is absolutely wonderful! Valentin was not only courteous, but did her job with impeccable speed. Lately I've encountered customer service agents who are rude and act like they'd rather be anywhere else but there doing their job. I digress, Valentin is absolutely wonderful, and helped me with my issue quickly.
By Leslie
Response from Dossier· May 18, 2026
Leslie, that's the kind of service we're proud of! Fast, courteous, and nothing like what you've dealt with elsewhere. Glad we could help, and welcome to the Dossier family!
I reached out to Dossier bc of a shipping issue but they solved it quickly and I also received a response quickly. Valentin was very kind and understanding. I'm very happy with the sample scents I received and will order again. Thank you!
By Kim F.
Response from Dossier· May 18, 2026
Glad everything was handled quickly and the samples worked out for you. Looking forward to your next order, Kim. ✨
The customer service for me was amazing. They helped me with my order and communicated clearly and effectively. Which made the experience of ordering pleasant. I cannot wait to receive my order which I'm sure will be amazing so I can place more orders in the future.
By Air-Rica
Response from Dossier· May 18, 2026
We love hearing that the process felt smooth and clear from start to finish. That's exactly what we want for our fans, Air-Rica! Hope you love what's on its way, and we can't wait to see you back for more.
I love the fragrances very good price
By Maria C.
Response from Dossier· May 18, 2026
Thank you, Maria! That's what we love to hear. Great scents at an affordable price is our main goal!
I had been searching for an everyday fragrance and I opted to order citrus matcha and musky green tea. When my order arrived I had second thoughts about one of the fragrances and I tried to go through the process to exchange it. I wrote and email to customer service asking for assistance and they responded within the hour. I changed my mind and decided to keep both and emailed them back to advise of my decision. They again responded back within a few hours. I am confident that if I would have gone through the exchange route, they would have been helpful. I have bough several fragrances and have always been highly satisfied by the quality of their products.
By Claudia
Response from Dossier· May 18, 2026
We really appreciate your feedback, Claudia! Fast responses and zero pressure, that's how we like to do things. And even better that you ended up loving both! Thanks for sticking with us and welcome to the Dossier family! ✨
Customer service
By Meca
Response from Dossier· May 18, 2026
We appreciate it, Meca!
