DossierReviews of dossier.co

When I place my order the system somehow defaulted to an old and incorrect shipping address in my profile. I emailed customer service and within minutes received a live acknowledgment from a team member and not long after the issue was corrected. Their service is second to none.

Their parfumes smell wonderful. The customer service is tops. If you blind buy and find one is not your cup of tea, the return process is a breeze. I'll definitely be trying more, and also excited to give as gifts!

Great responsive customer service, I had a few issues with a small order and they resolved it promptly.

It smells amazing the Floral marshmallow is smells so good.

I reached out to customer service about a missing item in my shipment. I wasn't confident I would get help because this was a free item to begin with. To my surprise they treated me like a valued customer and because of how I felt seen, I will be a lifelong customer. It's so hard to find good customer service these days. I so appreciated being treated like I mattered.

I’ve been a customer of Dossier for a few years now and I will continue to be. Some of the “dupes” are better than the original IMO. They have great customer service and have made any exchanges/returns I have made, a very easy process. Dossier, don’t change!

I placed an order and realized right after hitting submit that it was headed to my old address. I immediately sent an urgent email to their customer service team to ask them to update it. I got a response very fast (at like 9:30 pm too) saying they would escalate it. The next morning I heard back that it had been updated. Great customer service! And the scents I have from them smell just like the real thing!!

I had an issue with my order and contacted their support team. They responded professionally, explained the situation clearly, and refunded my order quickly due to a return platform issue. They also kindly allowed me to keep the fragrance as a gesture of goodwill. Very helpful customer service, and I appreciate how they handled everything. I’ll definitely try more fragrances from them in the future.