Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,799 reviews
DossierSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 2,435 reviews with 5 stars · Clear filters
Que responden a mis necesidades y que el producto llegue en tiempo y forma y la calidad del mismo
By HELEN
Response from Dossier· Jun 8, 2026
Helen, gracias por confiar en nosotros. Que todo llegue en tiempo y con la calidad que esperas es justo lo que queremos. ✨
I almost had a fit when i did not get an email to re set my password. So I sent an email to help@dossier Christian responded & sent a link! thank you. I thought it would be difficult to contact them since there's no tel # to contact- but just send email to help@dossier! They respond as soon as they can!
By Ruby's
Response from Dossier· Jun 8, 2026
Reuby, we're so glad to help you out! No stress, no hassle. That's how it should be. We're always here when you need us!✨
i had a problem with filling my address in, so i emailed them with the question if they can change it. i had contact with them about this issue and they responded to me with such kindness!!! the communication definitely was a 10/10 (just like the perfume ;)) About the perfume, it smells absolutely delicious. I didnt know what to expect, because usually i smell a perfume before buying it, but luckily this time it worked out well! I definitely recommend buying from dossier, not only because the perfume has a nice scent and is really affordable, but also because their communication is amazing!
By D.
Response from Dossier· Jun 8, 2026
So glad you had a great experience, D, and that you're loving the perfume. That's exactly what we hope for! And thanks for recommending us, it really means a lot. ✨
They resolved my problem immediately and were very responsive.
By Maria E.
Response from Dossier· Jun 5, 2026
We really appreciate your feedback, Maria! Thank you so much!
I currently have an absurdly large collection of Dossier perfumes that I love. Honestly they've got me hooked. Their dupes are spot on and their own Dossier creations are wonderful. Formulas work differently for everyone, but for me Dossier scents are incredibly long lasting. I got a sample of the name brand Valentino Born in Roma and while beautiful the scent barely lasted an hour. My Dossier dupe for it called Ambery Jasmine lasts all day(and is a fraction of the price of the name brand scent). I recently placed an order and forgot to add shipping protection and panicked. I contacted customer service and they replied within minutes and were able to cancel my order so I could place a new one with shipping protection. I love that they have a program where if you don't like a scent you can return it and its given to Give Back Box who give the perfumes to shelters for people in need. Dossier has a customer for life!
By Tiffany J.
Response from Dossier· Jun 5, 2026
Wow, Tiffany, that's the full experience right there! A collection that keeps growing, scents that last all day, and our amazing team ready to help, so you don't have to stress. Love that you noticed the Give Back Box program too! That's what we're all about. Thanks for being a part of the Dossier family!
I had a small issue with a sample product leaking in my shipment. It was one I was looking forward to trying, so I reached out to Customer Service and Valentin was incredibly helpful from the start. They helped me with a solution that I’m very happy with. I’ve had nothing but positive experiences with Dossier so far, and this was certainly no exception!
By Jennifer R.
Response from Dossier· Jun 4, 2026
We appreciate the feedback! Jennifer, we're so glad our team could help and that you're happy. That's always the goal. Thanks for sharing this with us! ✨
I requested a cancelation of an order made in error...less than 10mins I got a response and the order was canceled. Thank you dossier team!
By Megan Thea W.
Response from Dossier· Jun 4, 2026
Megan, that's what we're here for. Thanks for sharing your experience!
En mi compra me equivoqué y pedí un perfume que no era, escribí para ver si me podían apoyar y la verdad que la atención fue maravillosa! Super atentos y amables! Gracias Yessica por tú ayuda!!
By FERNANDA A.
Response from Dossier· Jun 3, 2026
Fernanda, eso es lo que nos gusta escuchar. Un error en el pedido, una solución rápida y una cliente feliz. Gracias por confiar en nosotros. ✨
