Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,799 reviews
DossierSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 2,435 reviews with 5 stars · Clear filters
I have bought 6 so far and plan on buying more . The Jo Mallone inspired ,” fruity pear “ , Chanel “Chance eu tendre”, Viktor & Rolf “Flowerbomb” are my favorites. They arrived in about 10 days . The bottles & magnetic top are good quality . You can’t beat 3 bottles for $75.00!
By Mary Beth R.
I have to disagree with a lot of the reviews here; my experience with Dossier was great! I ordered 5 perfumes and returned 3. I just didn't like those scents in the end. But the two I kept are fantastic, and I saved over $200 off of the name-brand versions. That being said, the initial shipping did take about a week. It was free, so I can't complain too much about that. They give you 30 days to try the perfumes, and you return any you don't like for a full refund. I printed my shipping label but had a question about the return process, so I reached out to customer service after hours one evening. They got back to me promptly the next morning. I also reached out to them about my eventual refund, which was taking a long time to process, and they solved my issue within half an hour. Could things move a little smoother? Maybe. But their customer service team was top-notch each time. Look, if you'd rather spend hundreds on designer label perfumes, go for it! But the quality of Dossier's perfumes is great, so I'll gladly wait a bit longer for shipping and returns in exchange for the savings.
By Catherine
I see the bad reviews about the customer service but I wanted to share my experience. I haven’t had to deal with customer service or anything but I ordered the fruity magnolia perfume about 2-3 days ago and it’s here already. The smell is identical to the one they compare it to and I am very satisfied with my purchase. I already have a friend ordering from them and I will continue to order more from them as well. They send a sample to see if you like it first and if not you send it back will a full refund! I spent $38 (shipping included in that price). That beats the $70 I’d normally spend!
By Monica L.
