Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,799 reviews
DossierSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 2,435 reviews with 5 stars · Clear filters
Ordered 3 fragrances but forgot I had an account. Emailed customer services about redeeming my points. Gave them my email and order No. and the rep (Ionut) added my points. Process took under an hour. They are so responsive and friendly and informative. Great Customer service. My fragrances are awesome as well!! Not sure if they smell like the originals but I get a lot of compliments
By Tiffany
I posted a review the other day about my first order of Ambery Saffron that smells like alcohol upon the initial sprays and the dry down being so faint. I got I. Contact and a rep by the name of Diana was extremely helpful. She supplied a link (after being so quick to answer my inquiry). That gave me access to do a replacement because I’m still within the 30 days of purchase. I’ll be receiving my label to send back the bottle I currently have and a replacement will be sent. I’m happy the ball is rolling to get me a new bottle and Diana got that going. My fingers are crossed to have a great bottle of perfume, but since this is my first purchase I have nothing to compare my experience to besides the bottle that smells like alcohol. I’m praying for a better outcome with the replacement. Thanks Diana for getting things going with this.
By Tyesha L.
The customer service is very quick and very helpful:)
By Tyler D.
Dossier customer service team is kind and professional. They helped me reach a solution to my problem in a timely matter, and one where they helped tremendously. Thank you dossier team!
By Cienah R.
I give Dossier five stars. I love the fragrances and customer service is absolutely awesome.
By Monica A.
I ordered a fragrance from Dossier, received it, but did not like the smell. They offer free returns/exchanges and their customer service team was attentive and efficient!!!
By Angie M.
If you are thinking twice about purchasing a perfume or a candle from dossier, take this a sign to go for it🥰 You won’t be disappointed ❤️
By Koco
I had a great experience with Dossier. I received my order within a week of ordering and It was through a holiday weekend. I had questions regarding my order and got a response within minutes that was super informational. Overall, I am very happy to have purchased from Dossier!
By Ili
