Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,799 reviews
DossierSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 2,435 reviews with 5 stars · Clear filters
The customer service I received with my order's complications was excellent. I had received the perfume and it smells delicious! The customer service team worked on my case, patiently, to ensure that I get the product that I paid for!
By Solyana N.
Amazing products, very reasonable prices and excellent customer service 10/10 Highly Recommending to every fragrance lover
By Sheraz B.
Good products, able to return a product I didn't like. Customer service is extremely responsive.
By Todd W.
I forgot to use my Dossier club points when making my last purchase so I emailed the team and asked if it was possible to use them anyway and they did it with zero hassle. And fast. So awesome. I ❤ Dossier
By Amy
If I could leave more stars I would ! They helped me so much and got everything fixed for me quick fast and in a hurry. I mistakenly recorded a scent that I already had and they changed that for me very fast even though it was a mistake on my end. THANK YALL SO MUCH
By Makailyn B.
First of, I would like to say how much I love dossier’s perfumes. Since the start of this year, i’ve been looking for my first luxury perfumes but was skeptical because of the prices. But then I stumbled upon this company and fell in love with the prices and qualities of these perfumes. I’ve since bought three bottles which I love. The smells are identical to the inspired perfumes and are long lasting
By Sofia C.
I ordered some perfume from here and I never got my delivery. (I’m in the country and packages always go missing…) but customer service was quick to respond and send another out in no time! The customer service here is outstanding and you won’t regret buying from them I promise.
By Sheldon R.
The customer service is amazing. They're quick to help you out which is greatly appreciated!
By Kalovna E.
