Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,799 reviews
DossierSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 2,435 reviews with 5 stars · Clear filters
Five starts for customer service! I just recently moved and I’m doing that, haven’t changed all of my autofill addresses and such yet. I realized after playing my order that I had it set to ship about 1,000 miles from where I’m living now, and when I reached out to the Dossier team they were quick and attentive, and redirected my order. Thank you team!
By Kevin E.
Great perfumes and great customer service!
By Christiana
I have tried about 10 of their fragrances, and while there was one I sent back (did not mix well with my pH at all!), I love their fragrances as they are true to form. Their customer service is awesome! Returning a perfume is easy and drama free, they refund quickly as they want their customers to be happy and willing to try the scents. They even went as far as allowing me to redeem my points earned AFTER the fact, issuing a refund to my method of payment. It doesn’t get better than that! If you are on the fence about trying them, give it a go! I know you won’t be disappointed. And by the way, their Citrus Ginger is used by both my hubby and I, and we both love it!
By Kris A.
Dossier's Customer Service is fantastic—super quick, responsive and helpful! First time I reached out I was having trouble getting my return form to submit. Ionut from Dossier's team quickly responded apologizing for the inconvenience and providing me a return shipping label. This last time I reached out to inquire about my return and refund and Bogdan from Dossier's team kindly replied within a couple of seconds, having processed my return and refund. As long as Dossier maintains such good customer service, I will be loyal customer, especially as their perfume is steal for the quality!
By Sarah
Customer service was fantastic and easy to get my problem fixed! Diana was awesome!
By Summer L.
I started purchasing from Dossier about 2 months ago. My experience with their customer team has been so amazing. They answer my emails and chat within seconds. They are always happy to create the return label for any bottles that I don't like. High-quality perfume, affordable price, and amazing customer service team are the key to this company's success.
By Vy T.
Great costumer service !
By Sandra L.
I made a recent order to Dossier and bought 3 diff fragrances. All 3 smell beautiful but I decided to exchange 1 because the scent just wasn't for me. The entire process was fast and seamless. Once I sent back the bottle I didn't want, I realized that another one of the bottles was defective. I went to spray it and the scent was gone. I reconnected with Cristian in customer service who was awesome! My bottle will be replaced and shipped with the exchange. Wonderful company, great product, and amazing customer service! Thank you, Cristian!!!
By Debbie T.
