Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,799 reviews
DossierSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 102 reviews with 4 stars · Clear filters
I love the scents! I tried the 3 samples and while I loved them they were half empty when I received them , but it was easy to get a hold of customer support and they refunded my money. I will still be ordering full size in future! Tge scents are amazing! ♥️
By Sonya W.
Response from Dossier· May 13, 2026
Great products backed by a team that actually shows up is the standard we hold ourselves to! So glad you felt that. See you very soon! 🌸
Llegó muy rápido mi pedido y me gustaron las fragancias, voy a hacer un nuevo pedido.
By Lucia T.
Response from Dossier· May 11, 2026
Lucía, rápido y con fragancias que te gustaron. Eso es justo lo que queremos oír. Gracias por volver a confiar en nosotros.
I will say I never had a problem with their services and the cologne was not bad by any means. It is a quality product they sell and nothing about their cologne feels cheap. I just decided to go another route for the time being and I am sure I will buy from them again.
By Cory N.
Response from Dossier· May 11, 2026
Cory, quality product and solid service, that's what we aim for. We'll be here when you're ready to come back!
As a Christmas gift, I ordered the Discovery Set for my elderly mom to sample scents. She received two of one scent and was missing woody Sandalwood.I emailed asking if we can get the missing Scent and there was a hiccup with this at first but eventually they sent me a bottle of the missing Scent! As for the scents, my mom seemed to be interested in about half of the scents in the discovery set. When you spray on it immediately is strong and chemical but shortly thereafter settles and smells better. Scents seem to stay on quite a few hours. I personally liked the ambery scents the most. My mom likes Floral Marshmallow.
By Jonelle J.
Response from Dossier· May 11, 2026
If you're open to it, Jonelle, reach out to us directly with the order details and we'll see what we can do about that Woody Sandalwood sample. Glad your mom found a few she liked, though! Floral Marshmallow is a great pick.
Love Dossier and their fragrances. I am a dossier+ member and as such enjoy special perks. The perks or free gifts have left a lot to be desired. First time it was offered I ended up being charged for the gift and had to go through a lot to get the rep to understand my point. This latest round was a free perfume but it was damaged, old packaging and product spilt everywhere. While eventually all was resolved this program should be given priority and improved upon.
By Joshua
Response from Dossier· Apr 16, 2026
Welcome to the Dossier family! We truly appreciate your support, Joshua, and we are glad everything got resolved. We hear you on making the program smoother. Thanks for sticking with us!
So far the response is quick and costumer satisfaction
By Zuma A.
Response from Dossier· Mar 27, 2026
Appreciate it, Zuma! Let us know if you need anything else.
The selection of fragrances covers a broad spectrum so there's something for everyone. It doesn't last as long as I'd like but, at the price point, it's hard to beat and easy to reapply. Some of their dupes are pretty spot on (powdery tobacco and powdery saffron, I'm looking at you). I think what I love most (and what is so rare these days) is their customer service. They take it back to the 1900s when customer service actually meant something, unlike now where you can send an email but it almost never gets answered. This team is super responsive. Keep up the great work and experience!
By therealitgirl
Response from Dossier· Mar 25, 2026
Your review totally made our day, and this is why we do what we do! Sounds like you found a couple of absolute stunners, and we can't wait to add more to your collection. Welcome to the Dossier family!
So, this order was a TikTok Live giveaway back in January. I never received it and contacted both Dossier and TikTok. There was a lot of back and forth about who's responsibility it was to replace the item. Dossier ultimately stepped up and I got my prize.
By Jeanie B.
Response from Dossier· Mar 24, 2026
We always step up for our customers, and we weren't going to let that one slip through the cracks, Jeanie! So glad your prize finally made it to you. Enjoy every spritz! ❤️
