Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,799 reviews
DossierSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 30 reviews with 3 stars · Clear filters
I think your prices are far more. Selling copy of perfumes must not be that much high
By Muhammad I.
Response from Dossier· Jun 30, 2025
Hey Muhammad! Our scents are crafted with top ingredients and care, and we stand by the quality behind every bottle. If you ever want to chat about what goes into them, we’re all ears (and noses)!
Love the scents I’ve received but I recently bought a Rose and Basil sample that arrived half empty. And help@dossier doesn’t seem to be a working email?
By Deanna D.
Response from Dossier· Jun 2, 2025
Half a bottle? That’s only half the fun! Just a heads-up, Deanna: our email is [email protected] (yep, .co, not .com)! We’re also hanging out on Instagram, Facebook, and even WhatsApp if that’s more your style. Reach out anytime; we’ve got you!
I absolutely LOVE Dossier ! They make wonderful high quality fragrances affordable, and I pretty much buy exclusively from them. Recently, however, I was disappointed when I exchanged a purchase. Although everything was done properly, weeks passed without any notice, or the new fragrance arriving. I finally emailed customer service and learned that the exchange (done in early March) had not even been processed yet ! At least it was done IMMEDIATELY following my email, so “All’s well that ends well”. I now await my exchange purchase and hope for a timely delivery.
By Jane H.
Response from Dossier· Apr 14, 2025
Oof, Jane, waiting is the worst—totally feel you there! We're so glad your exchange finally got moving, and huge thanks for hanging in there with us. Next round? Smooth sailing and speedy spritzes are guaranteed!
I enjoy using Dossier products. They smell great, have good longevity and a great price. I recently placed an order of 5 fragrances and was expecting to get another one free as part of a promotion. The free one did not arrive with the order and when queried, I was told by customer service I had not manually added the free one at check out. I had done so but it was not on the order confirmation so there must have been a problem with the website. Regardless of this I qualified for the promo and was expecting my free perfume. I was told I could only have the free one if I placed another order! I clearly didn’t need any more as I’d just bought 5 of them! After going back and forth via email for a while they eventually agreed to send me the free perfume without placing another order. So the final outcome was positive but it should have been offered straight away under the circumstances.
By Amy W.
Response from Dossier· Mar 26, 2025
Ah, the classic game of "Where's My Freebie?"—not exactly the fun kind, right Amy? Glad we finally got things sorted, but totally hear you—it should’ve been smoother from the start. Thanks for sticking with us through the back-and-forth. We appreciate your patience!
Me gustó el olor del perfume pero decepcionada de ver que el Precio bajó ahora que lo recibí.
By esme D.
Response from Dossier· Mar 24, 2025
¡Vaya, Esme, eso sí que es un giro inesperado! Nos alegra que el perfume te haya gustado, ¡esperamos que sigas disfrutando de esa fragancia increíble!
For myself, I would not recommend buying fragrances online. It nice they have a sampler set, but it’s still a huge investment at $80–$90. Most of the samples were not to my taste. Also, in the end, my refund for my returns was finalized correctly, but it took multiple emails and explanations to complete. I’m not sure if I will continue with my membership.
By Tanya
Response from Dossier· Jan 27, 2025
Tanya, we hear you on the sampler size! Appreciate you rolling with us through the return process—your feedback’s super helpful in making us even better.
I work in retail 8 hrs shifts I'm on my feet all day I put on your perfume and it only lasts about a good 4 hours and then I can't smell it anymore
By Angelica C.
Response from Dossier· Jan 22, 2025
Long shifts? We feel you, Angelica! Let’s troubleshoot to boost that longevity—email us, and we’ll figure it out!
I was charged 39.95 for a membership I did not sign up for..or at least was unaware. I was emailed back stating I would lose that money. I placed a one time order with NO clue I signed up for a membership! Instead of good customer service and a refund issued, I was email I would forfeit this money. AWFUL way to retain customers
By Consumer
Response from Dossier· Jan 4, 2025
Oh no, that’s definitely frustrating! We totally get where you’re coming from. Please reach out to us again, and we’ll make sure to get everything straightened out for you! We’re here to help.
