Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,799 reviews
DossierSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 2,435 reviews with 5 stars · Clear filters
I have placed a few orders with Dossier, and have been pleased each time, and never had to return a bottle. For some reason, I did not receive a full order. After three attempts (emails to the support email), spread out within a two week period, someone messaged me back. They rectified the issue, and sent the missing bottles to me asap. I will continue to be a customer of Dossier!
By Dorliese B.
Excellent customer service Super fast to respond and solve problems
By Wurda I.
I was so excited to get my order and start using Dossier. Sadly my order never arrived to my home. I contacted Dossier to let them know and not only they replied to me like in an hour, they solved the issue by sending me another order with the same fragrances. Not only their fragrances are 5 starts, but so is their costumer service. Thank you so much!!!
By Zara
All the perfumes I got from Dossier are worth it!! I don’t even need to know what original version there is because their version is more gentle on skin and last all day on my clothes. Plus if you run in to an issue with your order their customer service is prompt with solution. Radu fr CS solved my issue with one of the bottles promptly and that’s truly impressive!
By Iya
Dossier is absolutely the best thing since slice bread, the perfume smells amazing, I buy them for myself, my sister, mom and my dad, everyone is a dossier fan and email response is always prompt if I have a question. I love dossier. A fan for life.
By Natalee
I ordered the wrong scent of perfume and emailed them to change it, they responded right away and got it changed then and there! Amazing customer service and highly recommend!!!
By Olympia S.
My order never came in, so I contacted customer service. Radu was super helpful at getting me through the process, and ordered my new fragrance replacement immediately. They a were so easy to work with!
By Jessica G.
Great customer service! I emailed them regarding a shipping fee issue hoping they would reply soon as I wanted to place my order before a promotion expired. I received a response within minutes and my issue was taken care of very fast. I appreciate it!
By Jessica C.
