Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,799 reviews
DossierSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 2,435 reviews with 5 stars · Clear filters
El producto es excelente en cuanto a la calidad y el precio es perfecto…durabilidad y aroma…tuve un incidente y en todo momento me ayudaron…resolvieron mi problema sin ningún inconveniente y estuvieron en contacto conmigo desde el día uno
By Alberto H.
Response from Dossier· Jun 15, 2026
Calidad, precio y un equipo que te acompaña desde el día uno. Eso es un servicio de primera. ¡Gracias por compartirlo, Alberto!
Valentin was prompt in responding and fixing my issue! Great customer service.
By Michael B.
Response from Dossier· Jun 15, 2026
We appreciate your feedback, Michael! It really means a lot to us. We are always here for you!
Excelente llegaron mis perfumes que pedí y huelen riquísimo, la entrega en el tiempo que indicaron. Se habían equivocado y me mandaron otros perfumes pero realicé la aclaración y me los enviaron 10/10 gracias Dossier 😁💕
By Martha I.
Response from Dossier· Jun 15, 2026
Qué bueno que todo se resolvió y que los perfumes que llegaron te encantaron. Gracias, Martha, por la paciencia y por compartir tu experiencia! ✨
Me encantaron! Mismo aroma que la inspiración, duración de mas de 12 horas, incluso la ropa sigue oliendo
By Pamela De La Vega T.
Response from Dossier· Jun 12, 2026
Pamela, qué bueno que te encantaron. Nos alegra mucho saber que el aroma y la duración están a la altura de lo que esperabas. Gracias por compartirlo ✨
Dossier has quality perfumes and affordable prices. I recently had an issue with their new shipping service and I seriously thought my 4 packages were lost. Working in conjunction with them and the shipping service, all my packages arrived safely. They were ready to replace my bottles. That is real customer service. Thank you.
By Cynthia B.
Response from Dossier· Jun 12, 2026
Cynthia, we're glad everything arrived safely. Rest assured, we're always here to help! Thank you for your support, and enjoy them all.
I love the scents. Have bought over 20 bottles. I’m addictive. They lasts hours and more, just like the real ones at a fraction of the price. The customer service really helped me when I sent 5 bottles to the wrong address. It took them minutes to straighten out my mistake. Thanks for making me feel and smell like a million dollars.
By Eddy from M.
Response from Dossier· Jun 11, 2026
Twenty bottles say everything. Eddy, we really appreciate you sharing the love! Thank you for being part of the Dossier family ✨
Great customer service, very responsive and quickly answered my email questions.
By Sally P.
Response from Dossier· Jun 11, 2026
Sally, we really appreciate you taking the time to share this! We're always here for you!
Great customer service with the people who helped me track down my order. They were both helpful and understanding!
By Destin
Response from Dossier· Jun 11, 2026
Destin, that's what we're here for! Glad our team could help track down your order and make it right. Thanks for being a part of the Dossier family!
