Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,799 reviews
DossierSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 2,435 reviews with 5 stars · Clear filters
Unfortunately, my bottle arrived damaged. I sent a message to the Dossier team and they responded within a few hours! I have a new bottle on the way already. Customer service was top notch and I can’t wait to order from them again soon!
By Caroline F.
Wow is Dossier there for its customers! I tried several scents as I wasn’t sure which one would be my new fall favorite and accidentally did the same order twice. Even with my own shortcomings on accidentally double ordering, I was able to keep my new favorite and return the others. I have gotten so many compliments on my new scent that it is almost embarrassing. Almost ;) I have no need to shop anywhere else for my fragrances!
By megan
I placed an order but b/c of my error, it didn't arrive. The service specialist made the fix so easy and was extremely helpful and kind. Good service is elusive these days so was so pleasing to receive. This was my first order, but with this type of service I will be back! Thank you Robert for your excellent customer service!
By Cindie
One of my favorite companies for perfumes! The customer service is wonderful and always timely with their responses. I highly recommend Dossier!
By Ashley H.
I’ve purchased 5 perfumes from Dossier so far and have loved them so far. They truly smell like the original and last all day on my skin. The pricing has given me the opportunity to try many new fragrances that I would not have purchased at the designer price. It has been fun trying new products. I highly recommend trying Dossier
By MICHELLE P.
Have multiple bottles of Dossier fragrance. One bottle that I had used for awhile had an atomizer that came apart and Dossier quickly addressed the problem. Also, great fragrances and easy risk-free return policy.
By Matt S.
I’m in love with Dossier’s products, definitely the best bang for your buck. I’m especially pleased by the customer service provided by Mr. Radu, he remained professional throughout all my annoyance. I really appreciated your help and hope your higher ups see this and rewards you. Thank you again
By Kai W.
Robert from customer service helped me promptly get another order when the first delivery got lost and I couldn't find it. I am so glad I emailed and was very impressed with their professionalism and understanding. Thank you!
By Hanana
