Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,799 reviews
DossierSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 2,435 reviews with 5 stars · Clear filters
I purchased from Dossier for the first time. I loved 3 out of 4 scents I selected. I opted to exchange for one that I loved, I couldn’t get the return page to load. I contacted customer service, and was met with exceptional service. They handled everything! Sent me the return/ exchange label via email so I could get my exchange to them. I’m very satisfied with this company will be using them again.
By Margret S.
AMAZING customer service!
By Taylor K.
I'm very satisfied with my Dossier customer service experience. My order never came (first time ever ordering from Dossier) and Dossier customer service was extremely responsive throughout the process. I opted to receive a replacement product, though was offered a full refund... happy with the perfume as well. Thanks!
By DC
I had an issue with my delivery and never received it. After following the appropriate channels as suggested by Dossier, they were willing to either refund my money or resend my order. I chose the resend route because I REALLY wanted to try the scents!!! Dossier ROCKS!!!
By Tabetha B.
I have been ordering from Dossier for over a year now and have ordered around 50 bottles maybe more. I love the brand and the customer service experience when returning is great. The customer service in general is actually fantastic. In a recent order on of the bottles leaked and I contacted dossier and received a reply and resolution immediately. Like I get a reply to my emails within minutes.
By Ember
Exceptional customer experience! I had issues with my delivery (not Dossier’s fault) and no questions asked, the Dossier team immediately reshipped my original order.
By HHY
There was an issue with my first purchase through dossier where my package said it was delivered but I never received it. I contacted the dossier team and they were so responsive and helpful and were able to get another package to shipped to me very fast. Their customer service was fantastic and I'm so excited to try out my perfume!
By Lydia W.
The customer service is the best service I have ever received anywhere and that alone will keep me a loyal customer, it is a huge part in keeping a customer and I am one for life! Cristian was absolutely wonderful, God bless him. Thank you Dossier!
By Jackie
