Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,799 reviews
DossierSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 2,435 reviews with 5 stars · Clear filters
Had to reach out to customer service when my points didn’t apply to an order. Radu was responsive and instead of me having to cancel and reorder, he was able to apply my points without any delay. The dossier perfumes are wonderful, but the service makes it that much better!
By Tee
I just discovered Dossier in September after watching all the YT ads and decided to go for it and I have no regrets. I am happy with the scents I have purchased and the return policy is great. If you have any issues with anything, their Customer Service assistance is fantastic. Im never buying high end again.
By Adisla C.
I have been a customer for two years and have always had prompt customer service. Easy returns, they helped adjust my points. Great company with an awesome mission. I hope they can keep it up as they get bigger!
By Karis W.
Great company, great perfume and unbeatable prices! Seriously run, don’t walk!!
By Ruth J.
Love love love this company!
By Katie B.
Best customer experience, Perfume are quite close to the real deal
By Huzefa S.
Great customer service, fast feedback and super helpful team. I love the products from here, I have ordered before and I will continue to order from here as well. I always get compliments from the purfumes and I recommend anyone that asks!
By Ashley L.
I am beyond satisfied with my experience with customer service at Dossier! When I had a package of their perfumes I’d ordered stolen from my porch and asked them if they had a policy for that sort of situation (sort of as a Hail Mary shot since it obviously wasn’t an error on their part), they responded quickly to my email. From there, they responded kindly and efficiently throughout our exchanges and offered me either a replacement or a refund. Really wonderful customer service and were so understanding of my situation!
By bp
