Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,799 reviews
DossierSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 2,435 reviews with 5 stars · Clear filters
Great product quality. On my last order I had selected the wrong shipping address. Their customer service was very fast to respond and fix the issue within minutes.
By John T.
Response from Dossier· Jun 18, 2026
Always a pleasure, John! Welcome to the Dossier family!
Corrected my address quickly will review more once get product
By customer
Response from Dossier· Jun 18, 2026
Thanks for sharing the love!
At the beginning it was awkward because they were asking me for lots of information, yet after doing it it all made sense! Everything was fast and services was great
By Diana
Response from Dossier· Jun 17, 2026
We really appreciate your feedback, Diana! Welcome to the Dossier family!
Mi pedido se envió rápido, hubo un inconveniente al cual respondieron inmediatamente y se solucionó. El servicio al cliente fue muy bueno, siempre contestaron con amabilidad. Compré 2 perfumes; citrus green apple (inspirado en light blue de DG y huele idéntico), floral rhubarb (inspiradoen perfect de marc jacobs), ambos huelen delicioso y dura bastante su aroma.
By Andrea P.
Response from Dossier· Jun 16, 2026
Andrea, qué gusto leer todo esto. Me alegra mucho que el equipo estuviera ahí cuando lo necesitaste y que los perfumes te hayan gustado tanto. Gracias por compartir tu experiencia con tanta confianza ✨
Tuve un problema con la compañía de delivery y nadie me ayudó. Traté luego con el servicio al cliente de Dossier y fueron muy amables. Se envía un correo y mi respuesta fue muy rápida y muy amable. Me ayudaron a resolver el problema y fueron intermediarios entre Cubbo y yo. Yessica fue la persona de servicio al cliente que hizo casi todo el proceso y me enviaba updates y realmente solucionó el problema. Tqm Yessica gracias por todo.
By MICHELLE B.
Response from Dossier· Jun 16, 2026
Nos alegra saber que todo salió bien. Gracias por compartir tu experiencia, Michelle. Esperamos verte pronto para seguir explorando fragancias ✨
your response to my issues was great thank you
By Juan G.
Response from Dossier· Jun 16, 2026
Juan, we're glad everything went well. Thank you for sharing your experience with us, and see you next time!
Not only was Carolina so fast in their response(no exaggeration, was the fastest response to a customer service inquiry I've ever received), but I felt heard, seen, valued, and appreciated. I think that's what respect is made out of, and although I didn't do anything to earn it directly from anybody on the team I was given it 110%, regardless. I can only imagine the level of customer retention that comes from such a high level of execution here. First impression: This company is good, not just from their products but their values and the way they live them. I'm so proud to be a loyal customer, and I'm going to continue to be one. Thank you so much. And obviously my issue was completely seen to and attended to, but even if it hadn't just the treatment I was given alone was enough to make me feel wonderful. I hope you have a beautiful day. Thank you so much for the company that you're all running and the amazing team which is running it with you. Feeling blessed. Grateful.
By Brent Thomas N.
Response from Dossier· Jun 16, 2026
That's what we stand for, Brent! Hearing that you felt seen and valued means more than you know for us. Thank you for being a part of the Dossier family! 🌞
I purchased my items on Saturday and then the same products went on sale the next day. I contacted the team and I was given a partial refund.
By Nick P.
Response from Dossier· Jun 16, 2026
Thank you for the feedback, Nick. We're glad to have you with us!
