Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,799 reviews
DossierSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 2,435 reviews with 5 stars · Clear filters
This is my first time ordering from Dossier. There was an issue with my order at first. I tried reaching the customer support team over email but got no response but messaging them over Instagram helped a lot ! They were super nice and resolved my issue within minutes. Finally got my replacement order today and they are awesome.
By Gargee
Excellent products. After sale customer service is exceptional. Understand your concern very well and try to gives you a best possible solution.
By Varun T.
I love this company! I’m a first time customer and learned about Dossier from a popular YouTuber. There ended up being an issue with my order with USPS & I immediately sent an email to Dossier customer service about my issue. Cristian, one of their customer service staff members was very prompt in responding to my email & helped walk me through the process to rectify the situation in a timely manner. I’ll be a Dossier customer for life because of my first experience. They handled me with care. Thx Cristian!
By JoyFire C.
I'd never heard of Dossier until my younger sister requested a fragrance or two as an X-Mas gift. Long story short, I ended up on their website ordering 3 fragrances. My error - ordering 2-1 (within 2 minutes) which didn't allow me to take advantage of the promotion for buying 3 or more at once. With a quick email, the Dossier team provided me with a refund equivalent to the 10% off and free shipping I would have received. Great customer service. I will buy again.
By Dominique H.
I ordered a big package around Black Friday and unfortunately the package got lost. I contacted the company and they re-ordered the package for me unfortunately the second package took a while as well. Took me about a month to get my box eventually. Oh and did I mention I gave them the wrong shipping address and they helped me switch that within the hour I placed the order. While the experience wasn’t perfect the customer service was so excellent. And then in the end a month later Both boxes arrived! I asked if I should return one box and they said no. Seriously great customer service since it’s a new company I can tell they’re still working out some kinks! But as long as they keep up the great customer service they will go far! ALSO THE PERFUMES ARE AMAZING
By CJ B.
Thank you for your email and your prompt customer service. It took a week and a half and considering its the heights of holiday season it's understandable. Their automated response informed me of a longer wait to address my request. I am a freque t returning customer and wanted to use my reward. I made a purchase and was not able to use my reward yet again online and have alot of points accrued. I asked to have them applied to the recent order. They did not apply all but I received a porción of my reward refund. The customer service representative Mark was professional and courteous via email. I do wish they provided a numberfor future communication though. I really appreciate the Dossier team for their great products and customer service.
By Julissa
I’d maybe knock off a half star since I’ve had a couple issues with returns but that’s partly on me since I buy the scents blind, and so far everything’s been fine in the end. I’m fairly sensitive to strong/cheap perfumes (headaches & occasional allergies) but I’ve had no issues with most of the ones from Dossier that I’ve tried, and one good spray dabbed over multiple points lasts me most of the day. I can’t 100% speak to how close they are to the originals but I did have someone once ask me if I was wearing Armani so there’s that! Overall I’d say Dossier is a great option for anyone who wants to smell amazing on a budget.
By Noelle H.
My order was lost in shipping & the Dossier team was very quick to respond to my email & send me another perfume.
By Katie
