Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,799 reviews
DossierSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 2,435 reviews with 5 stars · Clear filters
Dossier products are not only great quality but they provide wonderful customer service as well. I experienced a technical issue with their site (I couldn't enter in my birthday). After reaching out to their support team, a service rep responded and resolved my request rather quickly. Thank you, Dossier!
By Cierra
Great fragrances and exceptional prices. I tried a few different ones and love these affordable perfumes and they are potent. The support team was great too, they were backed up due to holiday demand but they do get back and are exceptionally customer oriented.
By Chinar
I have about 15 bottles from dossier at this point. I have never had a problem with their shipping or product. I have wanted to try other companies for a few different scents but their reviews are horrible so i will stick with dossier. The package is awesome and i love the magnetic caps.
By Michael
My order was lost in the mail and they worked with me thoroughly to try to find it. They gave me the option of a full refund or replacement order and had excellent customer service. I have ordered from here before and absolutely love their products and will be returning in the future despite this order being lost.
By Lizzy
Dossier now has gained a loyal customer. I left great reviews on all 3 fragrances I received, and I also just purchased 4 more! Thanks for upholding your promise of quality products and great customer service!
By Takia B.
I love the idea of purchasing clean, affordable luxury fragrances! Dossier gives us an opportunity to smell expensive at a fraction of the cost. I also appreciate the response time of their customer service department. Issues are rare, but resolved quickly.
By Carla P.
Amazing prices, beautiful fragrances and amazing customer service. Dossier has not dissatisfied me in any way and I am beyond ecstatic to have found them as a self proclaimed scent connoisseur lol. I love perfumes but really hate spending hundreds of dollars to smell good and not to mention that they’re vegan!!! Omg what’s not to love. They have amazing deals most of the time too and a rewards program. My husband and I absolutely love dossier!!
By Elaine L.
I had ordered 3 bottles from Dossier on a Saturday morning and immediately after I placed the order I realized I had the wrong shipping address. I sent an email to customer service and within 20 minutes they wrote me back and corrected my mistake.. Great customer service and now it is being shipped to the correct address thank you
By Mandy W.
