Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,799 reviews
DossierSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 2,435 reviews with 5 stars · Clear filters
i got two fragances and a candle. both perfumes are amazing' i specially loved floral lavender. the candle also smells great, it came broken but customer service was great and replaced the damaged item as fast as they could. really recommend getting yourself everything!!
By Daniela L.
Response from Dossier· Jun 22, 2026
Daniela, we appreciate the kind words. Glad to hear our team turned that around for you. Enjoy the fragrances, and we'll see you next time! ❤️
My experience with Dossier exceeded my expectations. I ordered a package that was unfortunately stolen, but the investigation process was handled professionally and with genuine understanding of my situation. Their customer service team was responsive, helpful, and kept me informed throughout the process. They sent a replacement within the timeframe outlined in their policy, which I greatly appreciated. Overall, I’m very satisfied with their excellent customer service and commitment to resolving issues promptly.
By Linet S.
Response from Dossier· Jun 22, 2026
Linet, thanks for this. We know situations like that aren't fun, but we're glad we could make it right! Hope you're loving everything.
Great fragrance with a pleasant scent. I also received free samples, which was a nice bonus. Customer support is responsive and resolves any issues quickly. Overall, a very positive experience!
By Oksana L.
Response from Dossier· Jun 22, 2026
Wow Oksana, we appreciate you taking the time to post your feedback! Can't wait to see what you add to your collection next and keep connecting with fans like you. Welcome to the Dossier family!
I accidentally ordered the same thing twice and they quickly and fully refunded my mistake order.
By Matt L.
Response from Dossier· Jun 22, 2026
No worries! We've always got your back, Matt. Hope you're enjoying every magical spritz!
Great communication and follow-up.
By Sarah I.
Response from Dossier· Jun 22, 2026
We really appreciate you saying so, Sarah. We take pride in staying on top of things. Hope you're enjoying everything!
I've always loved this company ever since I found it. And this issue from Earlier this year did take a while to get a response via email, but finding the msg via whatsapp option made the process supper quick. Better late than never. Love it!! Will be restocking all my perfumes soon. 🙂🙂😊😊.
By Ana D.
Response from Dossier· Jun 22, 2026
We really appreciate you saying so, Ana! We're always here whenever you need us. Hope you have fun building out that amazing collection!
I really love the scents from Dossier. There has yet to be any that I dislike and they describe their scents well. I LOVE their customer service! The last two orders I’ve placed, I’ve accidentally used the wrong address and it was no hassle at all getting it sorted through email. They were very quick to respond too! Products are packed well and They have some pretty great sales and promotions too! The membership seemed costly at first and honestly I wasn’t a fan, but since I’m going to be using dossier regularly, I’ve actually come to really like having their membership. It’s kind of like my own little perfume savings account plus perks! I’ve truly enjoyed my experience with this company
By Frankie
Response from Dossier· Jun 22, 2026
Wow, Frankie, we appreciate you taking the time to post your feedback! Can't wait to see what you add to your collection next and keep connecting with fans like you. Welcome to the Dossier family!
Customer service was very fast and efficient at correcting my issue! Loved it ! 🥰
By customer
Response from Dossier· Jun 22, 2026
We're so glad to hear that! Fast and efficient is exactly what we aim for. Thanks for sharing the love! 🥰
