Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,799 reviews
DossierSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 2,435 reviews with 5 stars · Clear filters
Didn’t receive a candle I ordered, contacted customer service, and they shipped it to me without too much hassle + the team was very responsive via email. I’ve ordered from them a couple times and the quality is always 10/10
By Annie
My package was lost en-route I'm going on a trip in 10 days. The customer service was excellent in getting a replacement on the way.
By Tae S.
I have almost every scent. I absolutely love every one of them. I receive compliments daily. I could not be happier with my purchases and the customer service I have received from this company. I’m looking forward to receiving the original scents. ❤️
By Li P.
I loved the perfumes they were soooooo good. They make you feel fresh. They services was at top and they were such a great help. This wont be the last time for me to buy I will definitely buy again and restock❤️❤️❤️
By Amirah S.
Of all the "clean" fragrance and perfume brands I've tried, this is the brand that bothers my sensitivities the least. I can even wear Dossier fragrances to bed, they feel that non-toxic. I can actually smell them, in contrast to some clean fragrances. Dossier has so many intoxicating, wonderful fragrances. they are so complex and interesting. I love having the ability to return the ones I didn't like. my returns have always gone well. Going to be a long-term customer -- I've already purchased like 15 of these!
By Mikala
Love Dossier! Their perfumes are soooo good + customer service is amazing. I emailed them and got a response so fast and they resolved what I needed!
By Kristen G.
Customer service was excellent! Truly the best customer service I’ve ever had! They replied to emails within seconds of sending it and they are very swift in responding with solutions that make you want to be forever loyal! Thanks again team! I appreciate you!
By Melody
I will continue to buy regularly from this company. Amazing products, amazing customer service. I had a self-made error with my account, which required a handful of back and forth emails, and Dossier handled it with ease and with kindness. Customer service is top notch.
By Lucy
