Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,799 reviews
DossierSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 201 reviews with 1 star · Clear filters
We were treated like criminals yesterday just because two people that live in the same house decided to purchase perfumes from this place using different credit cards. Those were gifts for Christmas that every one was buying separately. Our purchases were canceled and we were placed on a no-purchase list. What a pathetic way of treating customers! Let the banks decide if the cards are stolen or fake and fix your dumb code.
By Luiza G.
I ordered from them over a week ago and still have no tracking number and still unable to track my package. One contacted them via Instagram and email and none jas been able to help they basically send you a link to f.a.q that's is not helpful. No estimated tome of arrival was given or anything they basically told me wait 20 days if it's still not here they'll look into it. I was unable to get a refund and the website says they deliver withing 7 days. I ordered on the 26th it's now the 1st and I have no info on where my package even is or if it's coming. Horrible service I will not being EVER ordering from them again. Makes you feel as if you are ordering from a stretchy website. I have no product and no refund and STILL NO UPDATE
By Dee J.
Horrible customer service!! I ordered the cologne and waited and waited and waited!! So far it’s been over 10 business days and so far nothing and don’t think they will compensate you for waiting either!! Just over all a bad company!!
By Danan A.
First I would like to give them credit on some of the fragrances smelling like the original fragrances, but do they last long? No! They last no longer than 10 to 15 minutes on my skin and my skin is very hydrated and I moisturize as well. I had leaky bottles and stained boxes from the fragrances. I sent pictures and still nothing. Before anyone waste their money on these products please just go to your favorite department store or online however you make purchases and just buy the original fragrance. Even if you have to buy a fragrance or two, once a month. Dossier is a complete RIP OFF:-( And for Peet’s sake these Youtube reviewers need to stop hyping up these fragrances, just because you received them for PR..tell the truth! Others have to pay for this scam, you received the scam for free.
By Tab
Their perfumes quality are ok. However, the customer service quality is bad. It really frustrates me just to exchange emails with dossier. Return/ exchange policy is lengthy and slow. Free return/ exchange is a gimmick. They only allow 1 return/ exchange per order. Their poor customer service makes me angry, disappointed and frustrated at the same time. I’ll probably not order more products from them because of the poor shopping experience.
By Jay
I ordered 3 bottles didnt get a discount i looked all over the web to get a number to contact them it is not a number they email u a generic response that they send everyone.I got a arrival date never got my package and then it changed to no arrival date and im still waiting dont fall for the scam
By Talbert J.
Dossier has the worst customer service. When they shipped they use FedEx. When my package was lost, I contacted them. They refused to file a claim instead asking me to do it by myself. They don’t want to take responsibility for the lost package that they shipped. After FedEx located my package and I requested return label. Their system sent me USPS First Class label for the $102 package. I dropped it off on 12/30, and the estimated delivery was 01/04. However, USPS lost my package or the package was delivered without scanning ( this happened to me with ATT trade-in Iphone, that USPS delivered without scanning, and I figured out when ATT sent me email confirmation they received it). So I contacted them about refund of the return package, and they refused refund me because the package is still in transit. They said they don’t have any control of the package after they shipped it, so do I have any control after I dropped it off at USPS? Even though the USPS shows USPS in possession of item, Arrived at USPS facility. Dossier refused to help or refund at all when their is a problem with your package so stop supporting them. You don’t know they received the package or they are lying because they saw the tracking isn’t moving. They even increased the price after they saw an increase orders by someone posted a review and recommended their perfume in a group. Their perfume does not stay long at all. It only lasts 3-4 hours. With the price and worst customer service, I rather buy the perfume at Target. I decided to file a case with Federal Trade Commission and dispute with my credit card. They do not have profile on Better Business Bureau at all. So if you want to report them, go to FTC.
By Vi K.
Risk-free purchase is a scam. They provide the return shipping label and when USPS loses the package, Dossier WILL NOT refund you, even though they are the ones who should be filing an insurance claim with USPS. For this reason I am out over $100 in returned merchandise never refunded through no fault of my own. Despicable behavior from a business.
By Mona M.
