Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,799 reviews
DossierSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 2,435 reviews with 5 stars · Clear filters
I was blown away how similar these perfumes are! Rose31 dupe is exactly the same and long lasting! Extremely happy with my purchase!
By Souraya
Response from Dossier· Jul 9, 2026
Long lasting and hitting every note is the ideal combo! So glad our interpretation is perfect for you, Souraya. And we can't wait to see what you discover next! ✨
El servicio al cliente es excelente, desafortunadamente tuve un pequeño problema con mi envío, sin embargo Yessica ofreció una ayuda excepcional y profesional al darle solución a mi envío. Recibi mi pedido a los pocos dias de haberlos contactado y estoy bastante satisfecho con mi compra, sin duda volvería a adquirir productos.
By Carlos B.
Response from Dossier· Jul 9, 2026
¡Carlos, nos alegra muchísimo que todo haya quedado resuelto tan rápido y que tu pedido haya llegado en perfectas condiciones! Ese es el estándar que nos exigimos siempre. Te esperamos pronto. ❤️
Muy satisfecha por todos los productos adquiridos. Buena experiencia con servicio al cliente. Gracias.
By María José Zendejas F.
Response from Dossier· Jul 8, 2026
¡Qué bien, María! Nos alegra que tanto los productos como el servicio hayan estado a la altura. ¡Gracias a ti por confiar en nosotros!
The customer service was great! Everyone who was on the team that emailed me would always get right on top of the email and sent me an answer and they were very very nice about it and I know I can be a pest. LOL I will definitely be buying more perfume in the future and I have tell a few friends about it so hopefully they will join as well.
By Melinda B.
Response from Dossier· Jul 8, 2026
It's great to hear your feedback, Melinda! Being a family is what we're all about, and we're glad it came through. See you next time! ❤️
I wanted to change my order after I placed it. I emailed dossier customer service and they got back to me within 20 minutes and had my adjustment complete and resolved with a few hours. I have never had such kind and fast customer service!!!! I highly recommend this company
By Kathylee V.
Response from Dossier· Jul 8, 2026
Kathylee, that's exactly what we aim for! We're glad we could make that happen for you!
There was a mixup in my delivery but I chatted with support over Whatsapp and they got it sorted within 10 minutes!! super helpful.
By Morgan N.
Response from Dossier· Jul 7, 2026
That's the kind of service we aim for. We appreciate you saying so, Morgan! ❤️
Not only do they have amazing perfumes (I have 15 of them, with 2 more on the way) their customer service is incredible... I forgot to add a free sample to my order, and they were able to add it afterwards... They are so nice and accommodating! I will forever continue to order from them! (Update: they are still amazing!!! I just got 6 more bottles and love every single on of them!!!)
By Photography by Marcela Prado P.
Response from Dossier· Jul 7, 2026
Wow! That's what we like to hear. 15 bottles and counting! We're always here for you, Marcela. Welcome to the Dossier family!
I've had a membership for almost 2 years I think. I've had 3 issues total and each one was resolved immediately. The fragrance are about 95-97% accurate to the brand which is impressive considering the brands. If I had a complaint it would be that I wish there was something that showed what I've already purchased without having to scan previous orders. I think my last order had one or two previously purchased fragrances.
By Dashia
Response from Dossier· Jul 7, 2026
Thank you for sharing the love by Dashia! Two years in and still going strong. That's what we like to hear! Great feedback on the order history. We'll pass that along! ❤️
