DossierReviews of dossier.co

Ordered 12/1/22 at 9:04 pm eastern. Thankfully I screenshot my order number because I never received a confirmation email. I’ve contacted them SEVERAL times with no responses. I’m going to have to contact my cardholder to recover my money. BBB complaints are the exact same thing I’m going through. Very disappointed. How can any of the reviews truly be legit? I should have known better since they didn’t have a PayPal checkout option. Shame on this company.

I ordered two weeks ago from this company, and have received nothing. Not an email explaining the delay, setting an expectation for when I could receive it, or literally anything from them. I’ve emailed multiple times and have not received an answer. I’m frustrated by this experience and truly had much higher hopes. I wouldn’t be upset but there hasn’t been a single communication from them since I placed my order, and no updates on my account.

Be aware of company! I ordered a bottle of Ambery Saffron for the first time and after two months I didn’t receive the product. Upon contacting customer service multiple times they offered me a refund of 5-7days. It has been a month and I still haven’t received neither the refund nor the product! I would stay away from this company.

I am NOT HAPPY at all with Dossier, I am a first time buyer of 6 bottles of perfume that I ordered on the 28th of November 2022 and at check out I chose the option to make payment installments with Shop Pay and was approved but yet they charged the full amount and I have not yet received and info on when I will be receiving my order and I have been e-mailing them but no one has not yet responded to me, this my worse on line shopping experience, I see all these good reviews on how good their customer service is but I have not seen that, so dissappointed.

Terrible experience. Placed an order 8/25 and close to a month later now it has still not arrived. Had to reach out after no shipping updates for weeks only to be told it was a small warehouse issue. Few more weeks go by and still nothing, threatened to want a refund and magically they got a shipping update out two days later. Except tracking the shipping has also been a nightmare and apparently it ended up a random post office for pick up? Which is insane after their app tried to say it had been successfully delivered to my home. I just wanted some knock off perfumes. Don’t waste your time or money.

Company is trash. I made an order and almost immediately realized that my phone defaulted my old address. I got with them the day of and they failed to respond until the day after, at which pint they stated there was nothing to be done. This is not true as I am an account exec with a 3pl and do 3rd party shipping for a living. All this would have required is an email to the fulfillment center and all would be fixed. Instead, they have sent me daily emails advising how there is nothing to be done. I have requested a refund and again have been told there is nothing to be done. I would recommend NEVER using this company as they are not as customer centric as they would like to advertise. I'll never use them again amd would advise that nobody else do so either. Just spend the money on quality houses, not this dupe factory.

I’m very upset with this company I’ve ordered four bottles of perfume and never got my items and the company has not done anything for me now when I reach out they ignore me

I am on day 14 waiting for the perfume I purchased. Their warehouse is 2 hours away. I’ve emailed 3 times and am told you have to wait 20 days until they’ll do anything. Their customer service is less then helpful. I realize this can’t be a product review, but seeing as they can’t even tell me if it’s shipped yet or not let’s just say this is a review on their lack luster customer service team.