Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,799 reviews
DossierSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 2,435 reviews with 5 stars · Clear filters
Package was stuck somewhere in transit, so I contacted support, which resolved the situation in less than a day
By Mário S.
Response from Dossier· Jul 21, 2026
We're always here for you, Mário! Thanks for sharing, and enjoy your new fragrances!
I appreciate the quick replies to my questions and the helpful information that I was given concerning some of the products. Great customer service and courteous & professional. Thank you, D.B.
By Duane B.
Response from Dossier· Jul 20, 2026
Duane, we appreciate you taking the time to share your experience! We're glad we could help you out and hope you enjoy the amazing fragrances!
The product is fantastic and reasonably priced for the quality. I recently placed an order and made a mistake. They were quick to respond and resolve the issue with professionalism and great customer service. Thank you!
By MonicaA
Response from Dossier· Jul 20, 2026
Monica, that's great to hear! Our team is always ready to help, and we're glad they could get your order sorted fast. Welcome to the Dossier family!
Friendly service. A quick resolution with a problem that occurred on my order super helpful associate.
By taryn G.
Response from Dossier· Jul 17, 2026
You can always count on it, Taryn! And thanks so much for sharing. Hope you love your new fragrances!
Customer service was easy, quick response and very helpful in solving my return issue. Sent me the label right away. I’m loving the scents so far, just this one didn’t make the cut for me.
By Luana
Response from Dossier· Jul 17, 2026
Hearing that means the world to us! See you next time, and Luana, welcome to the Dossier family!
I needed assistance from customer service in applying a discount code that I forgot to use when I submitted my order. They answered very quickly and applied the refund for me. VERY quick responses and VERY polite customer service.
By Amy L.
Response from Dossier· Jul 17, 2026
We appreciate you sharing your experience! Amy, we are always here for you, so don't hesitate to hit us up for anything!
I have been using Dossier for over a year at this point. The fragrances are amazing. They last long and make a statement. I frequently get compliments and have people asking me what I am wearing. Above all I have been extremely satisfied with their customer service. I have had some issues where my cart would not process accurately and I was charged for an item that was supposed to be free. I reached out to the customer service and received a refund within minutes. Quality products and 5 star customer service - what else can one ask for?
By Wajiha K.
Response from Dossier· Jul 17, 2026
Oh, wow, Wajiha! That's amazing feedback. Thanks so much for sharing your experience!
Quick and reliable customer service
By bregni C.
Response from Dossier· Jul 17, 2026
We appreciate you saying so, Bregni! We are always here for you!
