DossierReviews of dossier.co

The customer service is terrible. I ordered three perfumes. At the time I only opened the one I had never ordered before to smell it and I didn't like it so I returned it. No issues there. A few days later I went and opened up my Woody Sandalwood which I have ordered in the past and it was bright pee yellow. It's always been clear when I order it. I put some on my wrist and it BURNED. There is clearly something wrong with this particular batch. Reached out to customer service with photos and they said they can't offer a refund or return due to the fact that I already returned one perfume from that order. So now I'm out almost $50 for a perfume that has clearly oxidized and is going in the trash. I'll never be ordering from here again. You're better off just buying the real deal versions just for the customer service alone.

Waste of your time/money, Scam

They entice you to place a first order by offering ‘up to’ 20% discount. After signing in for texts and emails to get the discount, no code was supplied. On contacting them I was told you need to order 3 bottles to get any discount - what a scam!

Package was never delivered and no help from Dossier. Had to file a claim with DHL and still nothing has been resolved. Any reputable company would have replaced package by now. Terrible customer service, if there even is a customer service.

Well, I’ve given this company multiple opportunities to make this right and unfortunately, customer service/satisfaction is not their strong suit. I received a scent for christmas this past year that I did not like and after giving it a few different tries I decided I really could not get on board with that particular perfume scent. I ended up contacting customer service with no response after a week. I ended up emailing again and getting a response that same night, however, they said because it is past the 30 day window of purchase, there’s nothing they can do for me. I asked if I could at least mail in the (full) perfume that I don’t like, and get an exchange rather than a return to which they replied, no. they said they feel the 30 day window is plenty of time to return the perfume. I repeatedly told the customer service representative that I would not be purchasing from their company again, and I was surprised that they would not put customer satisfaction as their utmost priority. They didn’t care. So, this is a risky company to purchase from as there is no where you can go and just “smell“ these perfumes, you just have to leave it up to chance and make sure, you return it within the 30 day window of purchase if you don’t like it! I really thought they would care more about their customer satisfaction, but that is in fact, not the case! I literally threw the perfume in the garbage and I won’t be purchasing from them again! If you decide to take a chance and order from them, good luck to you!

The positive reviews on this company were created by Dossier. They have figured out how to steal from people and get away with it. Never received my return refund. Communication with them is frustrating, they do not answer so you need to be persistent. They stop responding when it comes to your money. Do a search for this company and the first page is their paid ads/sponsorship content intended to make one think they have great service and reviews. If you can buy at Walmart I would recommend bc then at least you can address your return or exchange.

This is an update in which I downgrade my previous 2-star rating. Driven by the admittedly great products they do "eventually" deliver, I have tried many times to repurchase my favorite fragrances of theirs. But the VERY badly designed and maintained website is also VERY user unfriendly, constantly frustrating attempts to buy their products! And I have been using computers and navigating the internet since 1980, so I'm far from a neophyte in shopping through the internet. Also, their reward programs for repeat customers are practically unable to be utilized. Only through numerous emails back and forth with their customer service email account have I eventually been able to make (fewer than planned) repeat purchases. So, if you have the energy to endure an extremely frustrating website AND less than stellar customer service, you just might be able to buy their very fine products. But put plenty of time aside to save some money!

I purchased 3 bottles from Dossier Nov/22 returned 2 within 30-day period still waiting on MY REFUND they insist they are "blocked /locked" out from refunding my bank due to a chargeback that's been resolved for a month My bank said they do not lock/block merchants from refunding So yeah Dossier if you're reading this Times up pay up!!!!