DossierReviews of dossier.co

I've been a Dossier customer for over six years. Their original fragrances are unique, the drops are exciting, and the variety keeps me coming back. Customer service has always been reliable. Recently I made a mistake on my phone—accidentally placed a $140+ order without applying a coupon code I intended when clicking to order. I reached out within hours. The team got back to me in under 12 hours and fully canceled the order before it processed. As someone who works in customer success in tech, I know how tough that can be operationally and for the bottom line. I really appreciate them doing it anyway. Keep it up, Dossier!

Very Timely and Prompt!

Since Dossier has switched their systems over some years back I am constantly having issues with the return/exchange process HOWEVER their customer service team is TOP NOTCH. Always timely in response and will resolve my issue within hours. The return process sucks but I'm glad there are reps like Carolina and Viola to get me sorted out and smelling good post-haste.

Great Scents, Great Value, and Excellent Customer Service! I’ve been purchasing Dossier perfumes for about four years and always receive compliments on how great they smell! The scents are incredibly close to the originals at a fraction of the price. I do wish they lasted a little longer, but the value is fantastic. Recently, a bottle arrived broken, and customer service replaced it immediately. The entire process through WhatsApp was quick and easy. Great products and excellent customer service!

Very responsive customer service. I had a problem with a bottle malfunctioning where the nozzle was inoperable. I reached out by email and they resolved the issue for me quickly.

Excellent customer service and prompt response when interfacing via email about one existing order given mail delay. Otherwise, products are A1/stellar…never been dissatisfied or disappointed with a purchase.

There was a misunderstanding with my account. Your customer service team got everything resolved and were awesome to work with. Love these products so happy we got this fixed!!

Fast shipping! When you have questions they are very prompt with answering them! Great customer service!!