Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,799 reviews
DossierSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 102 reviews with 4 stars · Clear filters
I like that the company helped me with a shipping problem. Uni uni has an AI chatbot that was not helpful. Dossier was able to resolve my issue using real people and not AI chat bots.
By Melissa
Response from Dossier· Aug 18, 2026
Thanks for the feedback, Melissa! We are always here for you. ❤️
Not that good quality, but it's enough. I like 540 one
By Markus J.
Response from Dossier· Jul 20, 2026
Glad you like our unique interpretation! Let us know what would make it perfect for you, Markus!
There was a shipping issue but they corrected that quickly. The scents definitely last- but I’m still looking for “the one”. I like a clean soap-like scent- any suggestions?
By Sharon
Response from Dossier· Jul 6, 2026
Thanks for sharing the love, Sharon! Try out our scent finder for new ideas!
I got scammed on a fake site. Not their fault.
By Watch out for F.
Response from Dossier· Jul 3, 2026
Oh no, Lisa! We are so sorry to hear this. Please contact us directly, and let's make sure you get to enjoy the real magic!
I signed up to receive 3 free samples (I paid S&H). I received 3 sample cards with one of the vials of perfume I requested missing. I emailed customer service and they sent me a replacement (this was great!). However, one of my vials leaked out of the spray-tip while it was laying on its side. The plus side is that my work area where it was and is still laying smell GREAT! I LOVE all the scents I received!
By Danielle F.
Response from Dossier· Jun 12, 2026
So glad you love all the scents, Danielle! And happy we could help with the missing one. See you when you're ready to grab the full-sized bottles!
El perfume que escogí me encantó... tuve un contratiempo porque llego incompleto el pedido, sin embargo el equipo de Dossier Carolina, Yessica y Eva estuvieron al pendiente y me dieron solución
By yolanda alejandra robles G.
Response from Dossier· Jun 11, 2026
Yolanda, nos alegra mucho que nos compartas lo mucho que te gusta nuestra fragancia. ¡Siempre estamos aquí para ayudarte en lo que necesites! ✨
To be honest, I went through some difficulties during my first time purchasing from dossier last year and I promise to not come back to buying perfume from them again, I was over charged after purchasing and they removed money from my account which I wasn't know that's how it works. But when I spoke with one of dossier representative, he made me understand how it works but my money was not returned that's why I made the decision to not buying from them again. But now one of their perfume seems to be my favorite and I have no choice but to come back and buy from dossier. I want to give 3 stars 🌟 but I wasn't allowed, I mistakenly click on 4 stars
By Christiana O.
Response from Dossier· Jun 11, 2026
We're glad you gave us another chance, Christiana! Sorry about the confusion, and feel free to contact us anytime for any info! It makes us so happy to hear that one of our scents became your new favorite. Welcome back! ✨
My order arrived securely packaged but I tested them out and didn’t like any of them the tantalizing red gave me a stomach ache the customer service was good and gave me a return label for that one they were so helpful with all my questions too
By Emily L.
Response from Dossier· Jun 10, 2026
We appreciate the feedback, Emily! Our team is always ready to help you. All scents work differently for everyone, but we hope your next one is totally perfect for you! ✨
