DossierReviews of dossier.co

Scammers! They trick you into a $40/month subscription you don’t want. Then they tell you they’ll apply the payments to a future purchase at checkout, as well as discounts. Except you get to the checkout and the credit does not show up and the discounts disappear.

Love their perfumes, unfortauntely they have slimy business practices and automatically enroll you in their $40/month subscription when you’re making a single purchase. Beware and do not buy from them.

I have purchased before around Xmas time so I decided to purchase again. I ordered The ysl perfume dupe back in March 22nd, However they took my money and then 2 weeks later said it was out out stock. I was given 2 dates they suspected it would be back in stock. It’s now July 13th and not in stock. Since then they have only Offered me 15% off or a refund. However what I find odd is that your taking peoples money and clearly not keeping track of stock. I emailed yesterday for the 3rd time to see what’s happening and I haven’t got a response. I won’t be buying from you guys again. Just be aware you might purchase a product that they don’t even have and waist your time.

If you search my name, you will see review #1 with a reply from Dossier telling me to reach out to fix the problem. Dossier writes these replies for those reading the reviews, not for the person who was intentionally scammed out of $300. I "reached out" and got ZERO response. Beware of unasked for monthly subscriptions. I have ordered ONE bottle per year of the same fragrance for the last two years. I check out under guest. My third year order was turned into a monthly subscription where they take $39.99 per month from my account. No resolution, no response, just $300 of cheap a$$ perfume.

Getting Dossier to deliver the items that l paid for is like getting blood out of a stone. They over-extend their inventory to guarantee that they reach the highest possible profit margin. Then they tell me, after many many back and forth emails to their AI, that an item is out of stock. With a sad-face emoji!!! This is insulting and such a cheap ruse that has been in existence for eons. They appear to think themselves pretty savvy. Cheap and nasty is what l would say….l am yet to see my order and have emailed them daily. I resorted to daily emails because all their responses were from a Bot. Utterly disgraceful and blatantly dishonest. And an insult to the collective intelligence of their purchasing audience. The very people they owe their existence to, us, the public. I have reached out to them every day for the past 5 days. Their response is AI initiated as it is on this platform. They encourage me to reach out but to date the have not fulfilled my order. Their response to my review is pure pageantry…..which makes this even more distressing.

this is the worst customer experience I have ever had in my entire life online shopping. I put my address down wrong and they were not helpful at all in changing the order. When I cancelled the order, they just said I will have to send it back once it arrives. It's been a hassle to get the package and now it is a hassle to get a return from them. Countless e-mails sent back and forth, countless time wasted. I will never order from this shop again. HORRIBLE CUSTOMER SERVICE.

The fragrances are great, but I made the mistake of signing up for Dossier+ because even tho I canceled it in May before the August renewal date... they continue to charge me $39 ever month on the 27th!

Horrible company. Shady business tactics and unfair practices.