Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,799 reviews
DossierSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 2,435 reviews with 5 stars · Clear filters
1st time purchasing from Dossier, unfortunately I wasn't fond of the fragrances that I chose, but when I contacted customer service , they were more than accommodating, I was very pleased and because of this I will try my luck at another fragrance. Thanks
By Marla D.
Response from Dossier· Jul 27, 2026
We're glad the team turned things around for you, Marla. Plenty more scents to explore, and we're here to help when you're ready to find the perfect ones for you!
Great perfumes and awesome customer service! Rare find.
By LionEssenceAura
Response from Dossier· Jul 27, 2026
We're glad you had a great experience. That's exactly what we aim for every time!
This was my first time ordering from this company, I love Madelyn Cline so I wanted to pick one scent! I’m obsessed with the one I picked. I just wanted to say I’m blown away by your company and customer service. You answered my emails so quickly and were so kind. My order shipped and delivered SO fast! The quality of this perfume is fantastic. I will absolutely purchase from you again and recommend to all my family/friends. Keep doing what you’re doing! Thank you again :)
By Sam
Response from Dossier· Jul 24, 2026
Welcome to the Dossier family, Sam! We are so excited that your very first order was a total hit and that you love your new signature scent. Quick support and shipping are important to us, so it is awesome to hear your feedback. We can't wait to have you back for more treats soon!
Customer service was great. I was requesting an exchange and they were very helpful. Several email exchanges and they were always kind and willing to help. Unfortunately the item was on sale so come to find out I could not exchange it after all per their policy which is clearly stated, so it was my mistake. I will stick with the scents that I already know I like next time. Viorel was top notch.
By Donna W.
Response from Dossier· Jul 24, 2026
We really appreciate you sharing your experience, Donna! Our team always aims to make things as smooth as possible, so it's great to know you felt well taken care of. We look forward to helping you restock your favorites next time around!
Love the product. I experienced an account login issue and was helped with the sincerest help. I got in to my account and back to restocking my scents.
By VC C.
Response from Dossier· Jul 22, 2026
Thank you for the wonderful feedback! Our team is ready to sort out any issues quickly. Happy restocking, VC, and thanks for being a part of the Dossier family!
I've been a Dossier customer and member for years and always have a great experience! I did have a glitch placing my last order and Valentin expertly, quickly and kindly fixed it! Everyone at Dossier is exceptional, and of course the fragrances are fabulous with truly something for everyone. Shop with confidence.
By Beth P.
Response from Dossier· Jul 22, 2026
We love having you as a member, and your loyalty over the years means the world to us, Beth! Thank you for the shoutout to the team and for sharing your confidence in our scents! ❤️
Everything is good, nice fragrance and excellent costumer service
By carlos P.
Response from Dossier· Jul 21, 2026
Thanks for sharing your feedback, Carlos! That's exactly what we aim for every time. Enjoy every spritz!
I have been using Dossier scents for about a year now,they are very very good and have long lasting smell.They have a very good team at customer service, they reply to emails very promptly. Thank you.
By ADITYA P.
Response from Dossier· Jul 21, 2026
Aditya, hearing that means the world to us! Thank you for being a part of the Dossier family!
