DossierReviews of dossier.co

I am anything but impressed with this company. I ordered a perfume that I ended up not liking, so not a big deal! I requested an exchange, sent the product back and have been waiting for over a week for the exchange, or really any communication from them. One person wrote back saying they were going to investigate, but I’ve heard nothing. At this point I just want my money back and don’t think I’ll ever use them again. I am soooooo disappointed!!

Absolutely abhorrent. I went on their website with the intention to purchase one bottle of perfume. I received my order and was somehow unknowingly signed up for their subscription service so after being charged $30 a month for five months, guess what I got out of that subscription fee? ONE more bottle of perfume!??? For that price, I could have purchased a large version of the actual fragrance! Shady business model!

Horrible experience. They sign you up for a monthly fee without it being obvious that they have done so. The broken checkout system to then cash-out the credit you have accumulated then charges you full price. Technically incompetent and scummy company. Do not support them.

I am absolutely disappointed how it went from getting a good dupe to me paying for a membership I didn't know I signed up for. I contacted customer service twice and they never got back to me. I ordered with apple pay and now they take $40 out of my account every month.

The smell of colognes disappears very quickly and stays for two hours!!! I order 11 perfumes but receivef just 9 !!

Lack of Transparency and Disappointing Customer Service I was initially excited to try Dossier’s perfumes, given their reputation for affordable luxury. However, my recent experience has been incredibly disappointing. After receiving my order, I realized that the fragrances weren't a good fit for me. I initiated a return as per their stated policy. Unfortunately, I encountered significant issues with their customer service. Despite following their guidelines, I was denied a refund or exchange. It’s disheartening to see a company with such potential fall short in terms of customer satisfaction. I expected better from a brand that prides itself on its customer-centric approach. It's important to note that purchasing perfume online is inherently a blind purchase, as there's no opportunity for in-store testing. However, Dossier's policy of limiting returns to one per order, regardless of the number of items purchased, seems unreasonable, especially considering the nature of fragrance purchases. I strongly advise potential customers to exercise caution when purchasing from Dossier. Their lack of transparency regarding return policies and poor customer service have left a negative impression.

Bought a gift online and was charged an additional $4.27 for Dossier+. Didn't order that and have spent way too much time to get a $4.27 refund, but do not like getting screwed and a company which you cannot call when you have issues should not be in business.

Bought the baccarat rouge dossier perfume from Walmart and was totally disappointed. The perfume smelled like straight alcohol that went away in minutes, will never purchase again.