DossierReviews of dossier.co

Beware of unauthorized charges! Dossier added a ‘Year+ Subscription’ to my order without me selecting it. I only realized this when I saw the charge. I emailed their customer service multiple times to resolve the issue, but I received no response. After looking online, I found that many others have experienced the same problem. It’s extremely frustrating and feels dishonest. Be careful when ordering, and double check everything before completing your purchase!

I’ve always been a loyal customer of Dossier, but my recent experience has been incredibly disappointing. I placed a large order during Black Friday, which took several weeks to arrive, and while I understood the delay, there were multiple issues that have left me frustrated. First, I noticed an unexpected $4.19 charge and discovered I had been enrolled in the Dossier Plus membership, which I never agreed to. I canceled the membership immediately, but I was informed that I wouldn’t be refunded the charge. Upon receiving my order, two of the perfume bottles were leaking. I tried to resolve this through customer service chat, but it was nonfunctional, and the exchange process wasn’t working either. I was forced to email, which resulted in slow response times, taking several days between each message. Unfortunately, it seems I won’t receive the replacement items in time for Christmas. I’m very disappointed with the service this year and, as a result, I will not be placing another order in the future.

In addition to my order total, I was charged for a "Dossier Plus" membership trial for which I did not sign up. I requested a credit, and after much back and forth and many excuses they refused to do so.

Completely horrible customer service Returns are an absolute fraud. After purchasing a few fragrances to try and wanted to return the ones I didn’t like but was unable to get a return label even after MULTIPLE emails. The website just freezes when completing the return form and got a generic email back from Dossier/ a bot without a return label or real reply after MULTIPLE emails back and forth. Terrible experience and IMPOSSIBLE to get any type of reply other than BOT generic responses... Will never order again if this issue is not resolved.

DESDE FINALES DE NOVIEMBRE LA EMPRESA DE PERFUMERIA DOSSIER DEJO DE ENVIAR LOS PEDIDOS Y HASTA HOY 19 DE DICIEMBRE, LLEVO 3 SEMANAS SIN OBTENER RESPUESTA DE ELLOS, SOLO RESPUESTAS AUTOMATIZADAS QUE DICEN QUE PRONTO SE PONDRAN EN CONTACTO. SI NO QUIEREN PERDER DINERO, LES ACONSEJO NO COMPREN. VEAN LOS CIENTOS DE COMENTARIOS EN EL FACEBOOK DONDE MUCHISIMOS CLIENTES FUERON ESTAFADOS. LA CONTESTACION DE DOSSIER ES TAN RUDIMENTARIA Y RIDICULA, POR OTRO LADO DICEN QUE EL PAQUETE YA LO TIENE DHL PARA ENTREGA Y DHL ME DICE QUE DOSSIER NUNCA LES ENTREGO DICHO PAQUETE. DEFINITIVAMENTE ME ESTAFARON !!!

Extremely disappointed in the response from Dossier. After placing an order on December 6th, I was assured that the order was not going to go out through Canada Post (as they were on strike). They said they used an alternate Carrier called Passport. I expressed my concerns that if the perfume was left in the cold or in a truck or warehouse it would compromise the integrity of the perfume. That was never addressed. I received Canada Post tracking information from Dossier, and when I again asked if they utilized Canada Post, I was told they did not. I have contacted them four times, and their most recent response has been "good news! Canada Post isn't on strike anymore". Not only is that disrespectful to the workers who were ordered back to work, but it did not address my concerns or the fact that I paid extra for their shipping guarentee that states if you haven't received updated tracking information for more than 10 days, they will assist. They have been very dismissive, and now not only will my order likely not make it before Christmas - but it is likely ruined due to improper storage for 12+ days. I am extremely unsatisfied with how they have handled this situation as I was lied to and dismissed. This could have easily been rectified had they not lied. I also feel that after sending 5 emails back and forth - with their response rate being 24 hours + - I have given them ample opportunity to come up with a solution/resolution, but they do not show any genuine concern with customer satisfaction or transparency/honesty in their business. As of todays date, December 18th, tracking shows that it is being processed at a Canada Post warehouse.

Scammers. They charged my card even as a guest 4 more times. I called the bank and they have to file a dispute but cant cancel them as a mercant against my card. Apparently Visa provides Merchants with the ability to simply be valid on a new Visa card.

Awful, they precheck an auto subscription for you when you are checking out and will continue to bill you. Make it difficult to refund you. They use AI to argue with you, I had to call my bank and issue a new card. Will never order from them again. I was a returning customer, never again