DossierReviews of dossier.co

Beware! They will charge your card for a subscription even if you did not sign up for it. I checked out as a guest to make sure I wasn’t signing up for it and they charged me anyway. I keep emailing customer service and get the same auto response every time and they will not refund it.

Just a big **BEWARE***!! I bought cologne for my husband in December and just saw that they charged my card AGAIN in January and AGAIN on February 1st! If their store’s default is you’re signing up for something monthly and you’re supposed to UNcheck a box somewhere, shame on them. When I try to find my original order on their website, there’s no record of it - or my email - or any account! Yet I have a monthly subscription! To perfume! Annoyed & I had to cancel my credit card. The cologne smelled good though. Not worth the hassle after all.

Review for Dossier.eu – Disappointing Delivery and Customer Service I ordered three perfumes from Dossier.eu on January 16, 2025, expecting a smooth shopping experience based on their reputation. However, my experience has been quite frustrating. As of January 21, 2025, the tracking status has not changed. It only shows that the package is expected to arrive in the Netherlands, but there has been no movement since then. Despite reaching out to their customer service twice, all I received were apologies and instructions to keep checking the tracking system—without any real resolution. Given that nearly two weeks have passed without any progress in the shipping status, and the lack of proactive assistance from Dossier.eu, I am requesting a full refund. As per EU consumer rights, if a product does not arrive within a reasonable time frame, the customer has the right to a refund. I expect Dossier.eu to honor these rights and process my refund immediately. I would not recommend ordering from Dossier.eu unless they significantly improve their shipping reliability and customer support. If this issue is not resolved soon, I will escalate my complaint through the European Consumer Centre and other relevant authorities. Order Date: January 16, 2025 Current Status: Stagnant since January 21, 2025 Customer Service Response: Only generic apologies, no real help Requested Resolution: Full Refund I hope Dossier.eu takes responsibility and resolves this matter promptly.

I purchased 1 perfume and was automatically enrolled in a subscription. I have tried for months to cancel with no help what so ever from this company. I tried to call the phone number with no luck. I have emailed them several times. I don't want this subscription at all!!

I will never buy in this site again. Once you buy without knowing the smell, they do returns, but they don’t refund the amount you paid, be careful and buy if you are sure you are not going to return. Sadly, I didn’t like the smell; I paid $74.02 and got returned $55.46.

guys you charged me from 09/17/2024 and still this month 01/17/2025 amount (42.99) every month with out my any authorized or purchase!!! this scam and you should stop this!!! please give me my money back and dont tell me this for membership lol membership for what to buy perfume!!! I thought you big company!!!

I had an extremely disappointing experience with Dossier. After returning items on December 4, 2024, which were received by their facility on December 16, 2024, I am still waiting for my replacement items. It's thoroughly unprofessional that I have to repeatedly inquire about my return and the status of my returned items—information that should be readily available in their system. This level of incompetence and lack of customer care is unacceptable!

I've used Dossier a few times before with no issues I liked the scents etc. however they just created Dossier+ where you earn points and it charges you a monthly fee. I would have never signed up for this voluntarily but after my last purchase I was signed up. Companies who do this are taking advantage of the people. When I reached out to cancel and get a refund because I didn't want the service I was ignored. Clearly they are looking for ways to get more money from you. Beware