Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,799 reviews
DossierSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 2,435 reviews with 5 stars · Clear filters
Love this company so much. Been a fan and buyer since 2019 and I have never been disappointed. From customer service to product quality, I literally have zero complaints.
By Victoria D.
Response from Dossier· Sep 2, 2026
Five-plus years and still going strong, Victoria? We seriously appreciate your continued trust in our scents and our team.
Delighted with the quality of the perfume received.
By Susan G.
Response from Dossier· Sep 2, 2026
Now that’s a compliment we’ll happily bottle up, Susan! It’s always lovely to hear when a fragrance checks all the right boxes.
I needed to change an order shortly after I ordered it and mailed customer service. The reply was almost instant and very helpful, I have the correct order now. Thanks!
By Privat
Response from Dossier· Sep 2, 2026
We love a smooth order rescue! So glad we could get everything sorted before your order went out.
Prompt and professional. I received an order that was not mine (I received my order without any issues) and reached out to let Dossier know. Their response was prompt and professional. I was happy with my order, but also happy with their customer service.
By Cynthia C.
Response from Dossier· Sep 2, 2026
Your order was right, but you still took the time to flag someone else’s! That’s seriously appreciated, Cynthia.
Great costumer service!
By Maria E.
Response from Dossier· Sep 2, 2026
We’re so glad our team took good care of you! 💛 Thanks for the shoutout, Maria!
I had a defective nozzle on my cologne bottle and all I had to do was send a video via WhatsApp to show Dossier the problem and once confirmed they replaced it. They stand behind what they sell...that means alot
By Anthony C.
Response from Dossier· Aug 31, 2026
This made our day! We stand behind every single bottle we send out and we are so happy we could make it right quickly. Thank you for trusting us and for taking the time to share this! 🌸
I absolute love Dossier's products, but what has really stood out to me has been their support team. Anytime I have had to reach out, the Representatives are always so friendly and informative. It's rare to come across such amazing, consistent Customer Service, but I am incredibly grateful for the Dossier team for always being so kind and willing to help.
By Kate
Response from Dossier· Aug 31, 2026
This genuinely warms our hearts, Kate! Our team works so hard every single day and knowing it shows means absolutely everything to us. Thank you for being such an amazing part of the Dossier family! 💛
Fantastic customer service, the way it should be. The go the extra mile to assure clients are in good hands. My favorite scent is the woody sandalwood, it smells fantastic! I will keep buying it forever this one!
By Juan R.
Response from Dossier· Aug 31, 2026
Woody Sandalwood forever and we are here for it, Juan! Knowing it has earned a permanent spot in your collection is honestly everything. Thank you for the love and we cannot wait to have you back! 🌸
