DossierReviews of dossier.co

I used to love Dossier but after an error on the websites part I was charged for a membership I did NOT sign up for. Conveniently, its "non refundable" but if it was added due to website error why would you not want to refund (especially to keep a customer that has purchased for years)? Canceled my entire $100+ order.

The worst experience I have ever had with a company. If you live in Europe and are about to order from Dossier.eu, do not do it. I ordered 3 parfumes from them, as the order was sent, it got stuck in Hague Holland, and NEVER moved forward from there again. I waited for two weeks with no updates on the package, and finally contacted the customer service. I got a generated answer and was told to wait for another 20 days (??) until they would do anything about it. This is not okay as they state on their website the deliveries will be made within 2-5days. I contacted them again and after so many messages back and forth I finally got the possibility to either get a refund or a new package. Foolish me (as I actually really wanted the parfumes) I choce the new package. As you might guess, the EXACT same thing happened with this delivery, and had to go through the same absolutely frustrating process again with the customer service who does absolutely NOTHING for you unless you start to threaten with filing a complaint and taking the issue forward with your credit card company. So all in all this whole damn hassle wasted 2 months of my time with my order and money stuck with this company. They are either doing some sort of scam or have the worst delivery services ever. Good luck to them going on like that...

Its pure scam in Europe. They says delivery takes 2-5 bussines days. Mine is over 14 days. The shipping just get stuck in first phases. They just creating bullshit storys and keep asking me to wait. While obviuosly no package was sent in first place. I know this because i have used xxx times all europe courier. And never seen “theirs” used courier. They deny refund, they deny replacment. And even telling me off , of using paypal claim. Which is red flag at least. I dont know how in USA , but AVOID THEM IN EUROPE.

Terrible customer service, I was over charged, asked for them to make a change on the order immediately after and they just basically told me there was no way to make it right.

This place has an awful website and terrible customer service. The scents are not even close to the scents that supposedly inspired them. Very disappointed. I want to return the 3 perfumes I purchased, but cannot get a response on how to do so. There's no option to do so on the website. Also they signed me up for their (almost $40!) monthly membership without my permission and will not allow me to cancel. Very upsetting.

Do not buy anything from this company, it is a scam! You will automatically be signed up for a membership which is $3.95 and will slide by on your credit card. The next month they automatically charge you $39.95 plus tax and it continues each month until you notice on charge card bill but will only refund last month if you are lucky. Also, I tried canceling three times which the canceling action wasn’t working. I’ve emailed the company at least 7 times and had to contact my credit card company so they can no longer use charge my card.

Una pésima experiencia de compra, sobre todo con el servicio de logística,

Terrible company, terrible customer support, mid perfumes. Not worth it at all for the price and good luck actually receiving your perfumes after you’ve ordered them because they won’t ship them out and will ignore you if you try and sort it out.