Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,799 reviews
DossierSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 201 reviews with 1 star · Clear filters
Nauseating scents, and scamming personel. I ordered one time perfume that I ended up throwing out but I just found out they kept charging my credit card for store credits and refused to refund me
By Fatimzahra
Response from Dossier· May 30, 2025
We’re really sorry for the confusion, Fatimzahra! Our subscription details are available on our site, but if anything felt unclear or off, we’d love the chance to walk you through it. Reach out and we’ll get it sorted together!
Very bad!!! They just writing emails, thats it.. Made order, they sending pacjage from Netherlands to my country Lithuania. 1 month later still no order, they offered to send it again or refund. Ok I trusted and told to send again, but almost 1 month later still no order for me. BIG SCAM COMPANY
By Algirdas
Response from Dossier· May 26, 2025
Totally hear you, Algirdas! This has been a frustrating ride, and we’re really sorry lasted so long. When you get a sec, please check your inbox! We’ve followed up with an update and hope it brings a little clarity.
SCAM COMPANY - DO NOT BUY ANYTING> Automatically charge for monthly $30 subscription whenever you buy anythign. You have to uncheck an obscure box (opt out) of this scam at checkout. My wife bought a $30 perfume in August, we were charged $30 a month thereafter. Contacted them to cancel once we figured it out in March (not customer service phone line by the way, just chat and email). They refunded for only 3 months. Then they restarted the chages in April. Luckily, I caught it this time and put a dispute in with my credit card company. Someone should initiate a class action against these scam artists. Also, perfume smells like a mix of manure and death...
By Dan
Response from Dossier· May 26, 2025
We’re really sorry this experience has been so frustrating, Dan! Just to clarify: the subscription is completely optional. At checkout, selecting “pay as guest” ensures you’re not enrolled. We understand how upsetting this has been, and we appreciate you taking the time to share your feedback!
Tuve error al anotar la dirección, y he intentado por todos los medios comunicarme y no he tenido respuesta 😰
By Elia
Response from Dossier· May 23, 2025
¡Uy, Elia, qué coraje! No te preocupes, queremos ayudarte a resolverlo. Escríbenos directo a [email protected] y lo vemos contigo rapidito. ¡No dejamos que ese perfumito se pierda así nomás!
Made 1.order on March 18. Didn`t arrive. Stuck somewhere in Hague as somebody allready reported here. Contacted support. Got automatic superkind answer - wait 20 days. Really? It is not 19.century. Later got another email, agreed to resent the order. 08.04. they confirmed resend. And - all the same, order stuck in Hague and never arrived. Contacted support - again automatic replay to wait for 20 days. After that got copy-paste answer about 2 fantastic options again - refund or resend. I think I deserved at least personal answer after first delivery failed. I can understand one time something got wrong with the delivery. But two times in a row it is not just bad luck.You really don`t care? Is it ok for your company to send orders to nowhere all the time and return money for customers? I asked to resend the order one more time in principle as I really wanted this order. Suggested to change the delivery method this time. And they rejected. Answer was - we don`t have another options, we don`t know where these orders lost, we can do nothing, etc. Good customer service is not about perfectly correct and super positive email texts or responses here if they are not corresponding to real actions. It is about being able to solve problems quickly and take responsibility. Only solution offered was to change my adress. As I don`t have it, I just had to cancel my order and get refund. I don`t get it, how it is even possible. You are selling goods and are not able to deliver them, not able to change delivery system which is not working and not able to resolve single case, e.g. with making separate delivery with DHL, UPS or other normal company to get your client satisfied after you failed. Ok it would be additional cost for small company, maby 20 eur or something, but your goods would be delivered and customer at least not dissapointed. It took 2 month without a result. In that time u can deliver on foot or bycicle within EU. I was realy patient but this is ridiculous. It is 2025 outside and u can not deliver small package 2 times in a row? Disaster. Order Nr.2805 (first one) and Nr.3460 (resend).
By Andris
Response from Dossier· May 13, 2025
Oh no, Andris… your order went on a full-on olfactory odyssey. Twice. While our scents are made to travel, clearly your package took that too literally. Truly wish this had gone differently, and you’ll get to explore what we’re all about in the future.
Mi pedido no ayegado
By Jhosua dólar U.
Response from Dossier· Apr 29, 2025
¡Uy Jhosua! Eso no suena nada bien. Escríbenos y lo resolvemos rapidito. No dejamos pedidos perdidos sin final feliz.
Still in the middle of a transaction of an exchange, it’s been two weeks to try to get a response from the company and 0 communication from them.
By -K
Response from Dossier· Apr 15, 2025
We're really sorry for the wait; we know that’s super frustrating. We just wanted to let you know we’ve sent you an update, so give your inbox a peek when you get a chance. We’re on it and here to make things right!
Update - I got an email from Dossier's customer support this morning. They lied to my face, claiming that I "subscribed to" D+ during my last purchase....even after I had already told them that I did not. I used to love Dossier as a company, and I love their fragrances. Unfortunately, that changed today and I will never buy from them again as I caught them, red-handed, committing credit card fraud. See below for more details: I was reviewing my latest credit card statement and saw a Dossier charge of $43.57 on 3/24/2025. This caught my attention as I have not placed an order in months. I checked my email to see an order confirmation for a monthly D+ subscription, which I neither initiated nor authorized. (Furthermore, I do not even have a Dossier account. I only ever checkout as a guest with my Shop account.) THIS IS LITERAL FRAUD. There is a process to refund the charge and cancel the subscription, which I did. However, if I do not see the refund within a timely manner, legal action will be taken. If you have ever ordered from directly Dossier's website, please take a close look at your credit card statements!
By LaineyReviews
Response from Dossier· Apr 14, 2025
Hey, Lainey, we’re really sorry for the trouble. All the info about our Dossier+ subscription (like how it works and how to manage it) is available on our site to keep things as clear as possible. If you still have any questions or just want to double-check anything, feel free to drop us a line at [email protected].
