DossierReviews of dossier.co

La experiencia de compra es buena y fácil, la atención al cliente es excelente, rápida y tienen empatía con los clientes, un perfume llegó dañado y fueron atentos al tema

My orders arrived quickly, well packaged. But 2 out of 3 fragrances weren't for me. Returning my order went smoothly. Customer service is great; Cristian helped me and acknowledged without issues my delayed return on the specified date due to my recent sickness Awaiting for my refund.

I had sent back an item for an exchange and never received it, but that was my fault bc I didn't add the increase in cost bc I assumed it would be deducted from my Dossier+ account... I was wrong but Ion was courteous and worked wonders! I have been a fan of the perfume since '22 and now I am a fan of their customer service.

Had to cancel a subscription that was made on accident. They are very helpful in informing me as well as refunding.

Andrew was very helpful in the process of a refund and a subscription cancellation. He was helpful and fast.

Loved my first perfume, Floral Violet, lots of compliments! I signed up for the Plus subscription on the US side, but the Canadian site was launched and the Plus subscription was no longer available to me. Dossier, after a bit of back and forth, honoured the exchange rate difference that I paid for the USD Plus subscription and helped me process a new CAD order and apply the US credits I had paid for. When they launch a Plus subscription in Canada I will be signing up! Looking forward to the 4 new perfumes I ordered!!

I had an issue with billing and the Dossier team was quick, efficient and understanding in their dealing with it. It makes me want to come back despite the previous misunderstanding with billing. Thanks to the Dossier team's kindness and quick response to my situation, I will be a returning customer!

Bought from them before, quailty merchandise at excellent prices. This review is about customer reps, not merchandise. Chat function works well, but forcing reps to use a script and not give them flexibility is very frustrating. I was asking to have the Dossier Plus subscription removed from my cart. The Cart made it appear as if there was no way to remove this $30 (technically $29)/month option. I wanted it removed before I checked out so that I wouldn't have to worry about canceling. The rep was obviously forced to go through a script as she didn't give any direct answers to my questions and even told me she had canceled a prior Dossier Plus subscription. When I repeated my prompt, she tried to give me instructions to take the membership off and it didn't work. She did resolve the issue by staying in the chat during my check-out and immediately removing the membership. But, it took us like 20 minutes to get to that point and I suggested that solution, not the rep. It should have been a 30-second fix instead. The rep herself was nice, and patient with me, but the complexity of removing something I didn't add or ask for was very annoying.