Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,799 reviews
DossierSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 201 reviews with 1 star · Clear filters
These ratings must be fake and bought Negusse the perfume lasts about 3 seconds before it vanishes dont buy
By Vladimir R.
Response from Dossier· Sep 11, 2025
No smoke and mirrors here, Vladimir! All the love you see is from real noses sharing their own experiences. If your experience wasn’t that great, send us an email and we’ll see what we can do to turn it around!
I would give 0 stars if I could. I ordered perfume from this company and realized right after placing the order that I had entered the wrong shipping address. I immediately reached out to customer service, but they refused to help—saying they “cannot” cancel or change the address. Instead of fixing a simple issue, they are knowingly shipping my order to the wrong address. Even worse, their “solution” was telling me to drive three hours to my old address to retrieve the package. That is absolutely unacceptable, especially since I purchased shipping protection. Customer service has been unhelpful and dismissive, and I’m left with no product and no resolution. I will be disputing the charge with my bank, and I want others to be aware before spending their money here. If this company is able to resolve my issue, I will gladly update or remove this review. But until then, it will remain posted to warn others.
By Carly A.
Response from Dossier· Sep 2, 2025
Carly, we know it’s a pain when things don’t go as planned. We do follow procedure once orders are placed, but a good rule of thumb is always to check the FAQs first before ordering (ours or any site you’re shopping from). It makes the shopping so much clearer. Also, peek at your inbox; we sent you an update.
Este producto no me gustó , que asco
By Eduardo C.
Response from Dossier· Aug 15, 2025
Lamentamos que esta no haya sido tu favorita, Eduardo. Si alguna vez te animas a probar otra opción, estaremos felices de ayudarte a encontrar una que vaya mejor con tu estilo.
I had such high expectations after reading all the glowing reviews, but my experience was awful. The perfume I received smelled nothing like what was described on their website – it was harsh, cheap, and gave me a headache within minutes. On top of that, the shipping took forever, and when I reached out to customer service, their responses were slow and unhelpful. I felt completely ignored as a customer. Honestly, I’ve bought drugstore fragrances that smell better and last longer. Total waste of money. I will never order from Dossier again.
By Rogerl L.
Response from Dossier· Aug 15, 2025
Rogerl, that sounds like a really frustrating experience, and we're sorry it felt that way. While things clearly missed the mark here, we’d love to make it right; feel free to email us so we can look into it.
Almost everything went wrong I was expecting maybe too much because the recomendations but even the delivery was a problem without talking about the product that was not bad but 100% is not the quality that you expect paying this prices
By Juan David Leon A.
Response from Dossier· Aug 15, 2025
Juan, we're sorry this one didn’t live up to what you were hoping for. If there’s anything you’d like us to check on regarding delivery or product quality, just drop us an email. We’re happy to help!
Que pésima experiencia
By Anderson
Response from Dossier· Aug 15, 2025
¡Sentimos mucho eso, Anderson! Si quieres contarnos más o ver si podemos ayudarte, escríbenos.
i ordered a few months ago and wanted a full refund for the perfumes, it states on their website even after a few sprays you can return it if you don’t like the scent. so that’s exactly what i wanted to do. nearly a whole year later no refund no contact 🤣🤣 absolute joke
By Aishah H.
Response from Dossier· Jul 9, 2025
Oh no, that sounds super frustrating...but just to clear the air, we actually did respond to every one of your emails! Pinky swear, Aishah! Either way, if anything else pops up or there’s something new we can help with, just say the word!
They scam customers by automatically subscribing me to their Dossier plus program. I was affected by it and got charged for 3 months, until I checked credit card. Please do not buy from them. I bought their Tom Ford Oud Wood dupe, and never liked it. There nothing common with the original fragrance (this is an honest product review). When I reached out to their customer service about refund, considering I never subscribed to their service, this is the reply I got back from them : ------------------------------------------------------------- Hello, The charges on your account were for our Dossier Plus membership that you subscribed to during your last purchase. This is also shown in the confirmation email you received upon placing the order. Please see the file attached below. We do not auto-ship any items. Following your first purchase, your $39.90 membership fee is converted into store credit each month. If you choose to cancel, you forfeit your D+ store credits, which will disappear from your account and not be refunded. Let me know if you have any other questions. Tudor. ----------------------------------------------------------- So bottomline; - Their perfume Dupes sucks - There customer service sucks - Their business model is to steal from customer that they are never willing to return
By honest R.
Response from Dossier· Jun 30, 2025
We’re sorry this felt frustrating. Dossier Plus is totally optional and designed to offer monthly credit and perks, but it’s never our intention to surprise you in a bad way. If there’s anything still unclear, please shoot us a DM. We’d love to clear the air!
