Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
202 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
In 1996, Door to Door revolutionized the self-storage industry by introducing portable, containerized storage in Seattle, Washington. The idea caught on quickly on the West Coast, and today Door to Door serves numerous metropolitan areas across the nation.In 1999, we took the logical next step and began offering self-service moving to our customers with the same commitment to exceeding their expectations. Today, Door to Door’s corporate headquarters is located 20 miles south of Seattle in Kent, Washington.Over the years, some companies have chosen to copy our product as closely as possible, while others claim that they have a better container. In either case, they all struggle to match our industry leading customer satisfaction ratings and enviable record of protecting possessions.Door to Door is committed to delivering quality moving and storage solutions as well as the kind of Exceptional Customer Care you will recommend to your friends and family. Through all of your life transitions, we’ll be here to take care of you.
Door to Door Storage Inc. (doortodoor.com) has 202 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 121 reviews with 5 stars · Clear filters
My wife and I moved from California to Florida. It was a big move so we looked at different options. We liked their service and professionalism from the very first call to the final delivery to our new home in Florida. Every single person involved were tremendous and we highly recommend this company. We especially enjoyed the flexibility to add pods as we went through all our things.
By Jeff
Reasonable estimate, personable service, picked up on time, delivered undamaged box on time. What more could I ask for?
By Cambridge2PA
From the beginning when my container was delivered through the seven long years of storing my things and even with the company moving locations from Northridge to Pacoima. There was always a friendly voice to discuss billing. Then finally they delivered to my new location in Phoenix. With just one broken item which they covered due to the fact that I had insurance on my storage thru the long term storage. Door to Door will always be the first number to call in future moves..
By Denise
Found this an easy process, there was great communication along the way and they readily answered my questions.
By AP
Perfect service from start to finish! Really! No kidding! And, these folks were the least expensive around by a substantial amount. I moved from Mountain View, California to southeastern Pennsylvania. At every point, the service was on time, the communications were responsive and the people were always polite and professional. I have never written a review like this. I was very skeptical of the industry based on a previous move, but Door to Door far exceeded my expectations. Thank you for showing how it should be done! A+++
By Joel R.
Awesome team that gave awesome service
By Rigolea
I've used Door-to-Door twice now to move between CA and TX and they were amazing. They were less expensive than their competitors by 25%-50%. They were on time, friendly, helpful, and efficient. Dropping off the container, picking it up, and getting it to its destination went smoothly both times I've used them. I also used their storage services in Hayward, CA and that was great too. It's slightly more expensive per month to store with them than with a normal self-storage place, but since my container was already packed and I only needed 3 months of storage, it was well worth it. To access the container you have to give them 24 hours notice (before 12pm the day before) but then you can just drive straight up to your container to access it in their giant warehouse (after showing ID and signing in, etc.). These folks are all great and I absolutely 100% recommend them!
By Jeffrey S.
great experience
By AT