Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
202 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
In 1996, Door to Door revolutionized the self-storage industry by introducing portable, containerized storage in Seattle, Washington. The idea caught on quickly on the West Coast, and today Door to Door serves numerous metropolitan areas across the nation.In 1999, we took the logical next step and began offering self-service moving to our customers with the same commitment to exceeding their expectations. Today, Door to Door’s corporate headquarters is located 20 miles south of Seattle in Kent, Washington.Over the years, some companies have chosen to copy our product as closely as possible, while others claim that they have a better container. In either case, they all struggle to match our industry leading customer satisfaction ratings and enviable record of protecting possessions.Door to Door is committed to delivering quality moving and storage solutions as well as the kind of Exceptional Customer Care you will recommend to your friends and family. Through all of your life transitions, we’ll be here to take care of you.
Door to Door Storage Inc. (doortodoor.com) has 202 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 121 reviews with 5 stars · Clear filters
I shopped around a bit looking for options to move our things to another state. From my first phone call to having our empty container picked up from our new home, I received great customer service. Everything was carefully explained to me and my questions were answered respectfully. if I ever have need of this service again, I wouldn't hesitate to use Door To Door.
By Marybeth
With an out-of-state student, Door to Door Storage provides an easy solution to the summer storage dilemma for a college student. Storage unit delivery to Univ. of Miami residence parking lot in the spring and drop off to another Univ. of Miami residence in August makes move-out and move-in easy. Multiple day pod availability allows for flexible timing in moving in and out as well as coordination with roommates for sharing a storage unit. Customer service has been fantastic with communication and addressing questions. We have used Door to Door three summers straight with no regrets!
By Jennifer
Excellent method to save moving expenses. Empty Pods delivered and picked up when full. Stored until we found new residence at reasonable rate. Delivered when needed. Affordable way to save on moving and storage costs.
By Grace and R.
I had a great experience with Door-to-Door! I loved my representative Marsha. She gave me a great deal to move from LA to Orlando using the one bedroom storage pod. I would definitely use them again. Cost me $1950 to move all my furniture and one bedroom: sleigh bed, dresser, entertainment center, 40 in Samsung tv, bed side table, and a LOT of clothes and miscellaneous items
By Courtney H.
Overall experience was incredibly positive; price was right too
By Nate
We loved our door-to-door experience! - Great customer service! - They answered every question, and then some. - They were patient and flexible as our plans flexed. - The container was well-constructed and wood, which kept our belongings dry and mold-free. - The drop-off, pickup, move, storage and then final drop-off was extremely professionally handled. Each leg was on-time and went without a hitch. - Our belongings arrived in perfect shape. -Lastly, GREAT PRICE!! I highly recommend Door-to-Door Storage. A big thank you to them for helping to take some of the stress out of our move.
By Laine
I called Door to Door to see what they had to offer for my moving needs. I had many questions and the sales person answered all of them, including giving some suggestions that helped me. I signed up for the service, the containers arrived when they said they would, I had them for seven days, filled them and on the seventh day they came and took them away. I also like knowing the containers are in a secured building, and if I need to retrieve anything out of them I can make an appointment ahead of time and they will retrieve the containers and allow me to access them. I would recommend Door to Door for any moving or storage needs! Chelsea the sales person was very courteous, knowledgeable and helpful!
By Roy
We did a cross country move & whenever I called Door to Door the representatives were really friendly & helpful. Our storage unit arrived at the destination warehouse earlier than anticipated & intact :-) Moving is stressful & they made it less so!
By JG