Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
202 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
In 1996, Door to Door revolutionized the self-storage industry by introducing portable, containerized storage in Seattle, Washington. The idea caught on quickly on the West Coast, and today Door to Door serves numerous metropolitan areas across the nation.In 1999, we took the logical next step and began offering self-service moving to our customers with the same commitment to exceeding their expectations. Today, Door to Door’s corporate headquarters is located 20 miles south of Seattle in Kent, Washington.Over the years, some companies have chosen to copy our product as closely as possible, while others claim that they have a better container. In either case, they all struggle to match our industry leading customer satisfaction ratings and enviable record of protecting possessions.Door to Door is committed to delivering quality moving and storage solutions as well as the kind of Exceptional Customer Care you will recommend to your friends and family. Through all of your life transitions, we’ll be here to take care of you.
Door to Door Storage Inc. (doortodoor.com) has 202 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 121 reviews with 5 stars · Clear filters
There were definitely issues with the scheduling by phone that made things difficult. The Driver in Minnesota really came through and made up for the initial problems. He delivered on Memorial Day, and picked up promptly. He was informative, helpful and friendly. He made my difficult moving experience much easier with his high level of service and professionalism.
By David
Great service in all ways ! Great customer service and efficiency. Just hope that door to door lobbies our university ( Stanford ) to allow for more and closer locations for the storage units to be dropped off. This of course is nothing to do with door to door.
By e D.
Straightforward, simple sign up process, great customer service, everything arrived on time in one piece. Great price. Preferred choice above all other container services.
By CRS
This was a great experience from the first call to discuss pricing and how their service worked, to the final pickup of the units that we had unpacked in our new location. They picked up on time, stored our units for a couple of months and returned them intact to our new location. No surprises, no hidden fees. Just honest, first rate customer service. I would use them again in a second. Thanks for providing this great service. You made our move so much less complicated.
By Paul in A.
Prompt delivery and pickup service with courteous personnel who go out of their way to respond to your requests. Additionally, unlike PODS provided by traditional moving companies, Door to Door loads and unloads their units using a forklift, thereby preventing damage that can occur by sliding the unit, at an angle, off the back of the truck. Further, they provide indoor storage of your container at a reasonable fee. I will always use Door to Door for my Moving and Storage needs.
By Letigia
My containers were originally delivered on time and picked up in the same fashion. Jerome always called ahead of time and kept us updated on when we should expect him!
By Nate L.
Good service, response.
By Sophia
I loved the whole idea of the door to door . They were very nice to my family very respectful and knowledgeable on the job and gave me a new lock with a key so I could feel that I'm keeping my stuff safe .
By Desiree