Dooney & BourkeReviews of dooney.com

Purchased a Janine, wore it one time to a meeting, and a piece of material chipped off. It's noticeable due to the texture of the "leather" and the color. Customer service response was horrible. The repair department said, "No, we can't help you", and after I asked for more clarification two times, they did not respond. I filed a complaint at BBB, and their management said the same thing as the customer service rep. Not once did they say: "Sorry for the inconvenience. Although we will not help you with the repair, please reference these instructions to address this". I hope they enjoyed my purchase because D&B will never get one red cent of mine again and will tell everybody I know not to do business with D&B. They shouldn't be Dooney & Bourke but Horrible & Horrible, Clueless & Rude, Ratchet & Ratchet...

I ordered a small white Lexington, pebbled leather. I received the purse in a timely manner. After opening, I discovered it wasn’t White after all, it was the Bone color. I checked the tags on the purse and it was tagged as WH, the registration card as well said White. The bag is clearly NOT White. I called D&B, explained the error and was told it wasn’t an error. It was explained that this is the new white color for them. Never mind the advertising picture on their website shows this purse in WHITE. It also shows the BONE color which is clearly what I received. Buyer beware, if you want WHITE, I’d call the customer care number to make sure you will be getting TRUE WHITE vs BONE (or as they are now calling their new white). I now need to pack up this purse and return it, disappointed I’ll have no D&B to go with my clothes for travel in March. Very Disappointed

I am extremely dissatisfied with a recent order. I didn’t received my item as the carrier was unable to deliver it, yet I was never notified of this issue. After speaking with their customer service department, I was informed that their policy requires me to wait nearly a month for a refund. Given that the payment was processed and it was not me who had initiated the return,I expected much better service from a brand like Dooney, such as an immediate replacement shipment or an expedited refund. The level of service I have received was unacceptable and did not meet the standards of a reputable company. I am very disappointed with this experience and do not intend to purchase from this brand again or recommend it to others. I finally received the refund, but their customer service is one of the worst I ever experienced.

Terrible and bad quality product . I bought a wallet and the lining is red and separating causing a big mess. My money is stained. I called to get it fixed or replaced. All I got was can’t help you. Don’t waste your money and buy this poor product

First of all, I ordered a purse on 1/25/2026. It showed 5 purses in denim blue were available. I still have not received my purse, or it hasn’t even been shipped. I called them on 2/2 and was told it’s a pre order, and would not be shipped until 2/11. That was never told to me. It has been charged to my credit card on 1/25/2026. Most companies do not charge until the item is shipped! Never ordering anything from them again!

I tried contacting Dooney.com 3 times (by phone and e-mail) about returning a handbag because I foùnd another Dooney handbag on the site I liked better. However, in all 3 cases I received no reply. There were no return instructions inside the shipping box, which was a bìg red flag. I'm a big Dooney fan. I've owned close to 10 Dooney bags. I've not purchased from thís site before, AND I NEVER WILL AGAIN. Nor will l recommend the website. If you cant resist the sale príces, buy at your own risk.

I purchased a Florentine satchel on 12/26/25. I took it out for the first time on 1/10/26 and it was raining. I read that this particular leather isn’t treated to be water repellant, but would return to the normal color when dry. After 4 days, the bag is still stained from simple raindrops and has not returned to normal color. I contacted customer service, and the response was: It depends if rain carries salt water than the stain will remain once the bag is exposed to sunlight and oxygen in few months the Leather will turn into Rich Honey Color in time and those spots will blend in... Which is a HORRIBLE response. I feel like the bag is faulty, and they responded again asking me to ship the bag to them, insured, and they will inspect it. I will not be sending them anything, as I definitely do not think they will give me either a refund or an exchange. I won’t be purchasing with them again and I’ll be reporting them anywhere I can. Whatever policies they have for issues with their bags is awful.

Charged shipping despite being offered free shipping. I emailed three separate times and also called customer service without success over the holidays. When I was able to finally get through to customer service, customer service was rude and unwilling to fix their error. They said it’d been a month- I ordered on December 2 and followed up with an email immediately when I recognized the error on my receipt. I did not receive the items until Dec. 12. I called again today on Dec. 29th. Poor customer service and subpar quality product. Think twice before ordering- it is a company unwilling to stand behind their product or their advertising.