Donner MusicReviews of donnermusic.com

None of the poor reviews here are exaggerated. This company needs a complete overhaul on how they communicate with customers. It is unacceptable to show a product delivery within 3-5 days and for it to then take over two weeks for actual delivery. Emails sent without reply. They also use XDP as the courier service - enough said - those who know will know. I won’t be returning here

Waste of money please don’t buy this junk. I paid over $1000 for piano what I got is a just a junk . They don’t refund your money they make you cry and then you will give up. If you can’t afford good products like Yamaha or Casio or… just buy used brand name but don’t buy from Donner. They are just Scammers with ties and suits.that was my order #12425SP0005 from Donner scammer.

I ordered a piano from this company because the listing clearly stated *“ships in 3 days.”* It has now been over a month, and nothing has arrived. The tracking information claims there was a “wrong apartment number,” which is simply not true. From my experience, here’s what seems to be happening: - They keep a small amount of stock for minor items locally, but most products are sourced from China. - They take your payment immediately, then order from their overseas supplier — a process that can take weeks or months. - While waiting for the shipment to arrive at their depot, they create a shipping label with incorrect or incomplete details, causing “delivery issues” that make it look like the courier is at fault. - Alternatively, they keep telling you the order is “processing” and ask you to be patient. If you need your instrument quickly — for lessons, performances, or any time‑sensitive reason — you’re likely out of luck. They will not proactively refund you, and will hold your money until you either wait it out or go through your bank for a chargeback. This is, in my opinion, a shady tactic. There’s also the risk that after a long wait, you could receive a damaged or defective product — and based on my experience, returns and customer service are virtually non‑existent. **My advice:** Spend the extra 20% at a reputable music store or a trusted retailer like Amazon. You’ll save yourself time, stress, and uncertainty. **Note:** Many companies like this operate as drop‑shippers — small offices posing as large companies, but in reality just forwarding orders from overseas suppliers. It’s all smoke and mirrors. Donner Music should change the name to Scammer Music.

Die Grundidee einer kopflosen Reisegitarre (Hush-X) ist sehr gut - die Umsetzung jedoch qualitativ minderwertig. Lose Schrauben und wackelnde Halterungen machen das Instrument nur schwer bespielbar. Der Lösungsvorschlag vom "Kundenservice" (der übrigens Wochen braucht, um eine Mail zu beantworten) war, das Teil einfach mit Klebeband zu befestigen. Negative Bewertungen werden von der Produktwebsite sofort wieder entfernt, um dem potentiellen Käufer den Eindruck eines tollen Produktes vorzutäuschen - das Ganze ist also sehr unseriös. Finger weg!

Habe ein Donner DDP-80 gekauft. Zwar sehr spät innerhalb der Garantiefrist, aber in der Garantiezeit gabs Probleme mit einer Taste, dass diese nicht mehr funktionierte. Habe eine Email mit genauem Kaufzeitpunkt, Bestellnr, Video vom Problem,.. an den Kundenservice geschickt, nach 2 Wochen ohne Antwort nochmals nachgefragt. Wieder gewartet, über ein Monat später keine Antwort. Absolute Frechheit!

When I first saw this guitar - I was impressed. And I found one on eBay being sold by Donner so I bought it in August 2024. When I got it - I had a number of challenges tuning it - it is not manufactured very well. But I finally got it tuned. Sounded ok - nothing great - but my reason for buying was to get a guitar I could easily travel with. I decided to play the guitar 2 weeks ago - and plugged it into my amp. It would not connect. Tested everything. The guitar is a "rock" ... a piece of wood. I reached out to Donner. They told me to send them a video showing the issue. So I did. Took a bit of time to film it and show the amp connected to my Fender and working and then switching to the Donner. And it showed that the Donner was not outputting music. I showed that the amp jack on the Donner was not providing a decent connection ... lots of static when you pull the audio cable out. The issue is the audio jack on the Donner. And I sent the video to Donner and I got a message that they would be back with troubleshooting. Got the email today - it appears that the warranty expired a week before I sent the email to Donner. I was told that I should "find someone" to fix it ... huh ?? Like where? And no troubleshooting ... You would think that they would have done SOMETHING given the warranty had expired only one week before my email - they SHOULD have done more. At least offer some troubleshooting or suggestions. So avoid this company and their products - there are MUCH better travel guitars out there ... that sound good (unlike this one) and have decent support from the manufactured.

Neue Gitarre bestellt und eine gebrauchte bekommen. Nach 42 Tagen hatte ich eine Antwort vom Support. 10% Nachlass und behalte die gebrauchte. Gleich den Verbraucherschutz eingeschaltet.

My goodness,I ordered a drumset i never received my delivery.ive been emailing Donner to resolve or refund. A manager was supposed to call me but didnt.horrible service.phoned my bank today to arrange a refund.so disappointed after paying £184.simply shocked.iv sent a number of emails..hope to get my money back