Dominion EnergyReviews of dominionenergy.com

I WOULD GIVE DOMINION ENERGY A 0 IF IT WAS A CHOICE. YOU GO TO PAY YOUR BILL AT THEIR LISTED PAYMENT CENTERS KROGER, WALMART AND THEY WILL NOT TAKE A CHECK FOR BILL PAYMENT NOW!!! THEY WILL ONLY TAKE DEBIT CARD OR CASH AND ON TOP OF THAT THEY CHARGE YOU $1.50 PER TRANSACTION....DOMINION ENERGY IS HORRIBLE TO DEAL WITH AND LESS EASY TO DEAL WITH MAKING A PAYMENT. I DONT HAVE A DEBIT CARD AND WOULD NEVER HAVE ONE AND I HAVE ALWAYS PAID DOMINION WITH A GOOD CHECK....SAD SAD SAD, NO WONDER THEY ARE TALKING ABOUT SELLING DOMINION ENERGY TO SOME OTHER COMPANY, IT WILL PROBABLY BE WORSE....UNBELIVABLY BAD SERVICE RELATED TO PAYMENTS AND OBVIOUSLY DOMINION DOES NOT CARE ABOUT THEIR REVIEWS BECAUSE WHERE ELSE CAN YOU GO FOR POWER???....

I called to question the amount on my monthly bill. The customer service agent ask what is your phone in case we get disconnected. She said let me put you on hold for a couple of minutes. Then phone was disconnected and I never heard from them again. I guess this is a new way of ignoring the customer.

They are incorrectly billing me for a condo that I no longer live in or own even though I requested them to stop billing on a certain date. Waited an hour on the phone to speak with someone and got a nasty lady who refused to do anything to help. Customer service FAIL.

This company is just one of many, but since I can, I will make sure they know how abysmal they are, even though they knew that already, too. Where do I even start? How about the fact that they've been hiding people's energy usage, because they don't want people realizing these new data centers are the reason your energy bill keeps climbing 100 dollars each month. The employees are unhelpful and condescending when on the phone, and it seems like their job is literally to mislead you. If you can help it, don't use Dominion Energy, but that might not be possible, they've created a monopoly. It's probably time for people to organize and kick out the oligarchs. They have more money than they could ever fathom, yet the only thing they know how to do is extract and destroy.

Dom Va power has been giving me the run around for years . In the last year they shut off my power at my wharehouse and said I owe 5k which I dnt . Then they began to try and shut off power at my house also where I have animals that will die w no power. After being forced to pay the 5k bill r let my animals die I paid the 5k. The 5k was never even my bill or my problem and my attorney made short work of Dom Va power in court and even the judge told the power companies attorney they shld know better . Now I have spent an additional 7 hrs in the phone and been waiting over a week for power to be turned back on at warehouse . Still no power or answer for anything . They have left me w no power for over a year or more . On Monday I am meeting w my attorney yet again so he can teach Dominion a lesson they won’t win at . I can’t believe our state allows a monopoly by power and gas companies to do as they please. Most unprofessional people I’ve ever dealt with .

I had a very disappointing experience with Dominion Energy Customer Service. A representative came to disconnect service and was rude and dismissive throughout the interaction. Falsely stated inaccurate time account information. Felt treated without respect. Lack of professionalism and false statements. I do not recommend this company.

The worst attitude staff ever. And just hung up the phone while i was on hold waiting.

Dominion energy Virginia has the worst website. Actually it’s a retarded website. You can sign up 100 times but next time when you want to to sign in it doesn’t recognize your information. So that is that. Out of desperation you call their customer service nobody answer the phone. There is an option to call you back when it’s your turn but even that won’t happen . What do they do, I’ll tell you, they do nothing. They have a rating of one and half rating but I am sure they don’t give a damn.