Dodo PaymentsReviews of dodopayments.com

Response from Dodo Payments· Mar 15, 2026

Hey Thibault, Dodo Payments has zero tolerance for prohibited activity. Your account was terminated on July 5, 2025, following a documented third-party complaint and a subsequent card-network compliance flag confirming that your platform was engaged in clear violations of applicable laws, our policies, and card-network rules. The evidence on file is documented and unambiguous. Several statements in this review are factually incorrect. We want to clarify the inaccuracies as follows: 1. You were notified of the suspension at the time it occurred, and the full factual and contractual basis for termination has been communicated in writing. The record is clear. 2. No transactions have been processed on your account since July 5, 2025. Your account was formally closed following confirmation of your violations. If your customers are seeing charges, they do not originate from Dodo Payments. Your account remains permanently terminated. Dodo Payments supports legitimate digital businesses that align with our policies and legal requirements. Team Dodo Payments.

Response from Dodo Payments· Mar 12, 2026

Hi Charle,
 We're sorry to hear about your experience and appreciate you bringing this to our attention.
 After reviewing the case, we can confirm that the refund has already been processed in accordance with the applicable policy. Once a refund is issued, it may take a few business days for the amount to appear on your statement, depending on your bank or card provider.
 We also checked our support inbox and were unable to locate any emails from you regarding this refund request, which may explain why you did not receive a response earlier. We take customer concerns seriously and would never ignore legitimate refund requests. If the refund has not yet appeared in your account, we recommend checking with your bank as processing times can vary. If you still need any assistance, please feel free to reach out to us at [email protected], and we’ll be happy to help. Team Dodo Payments.

Response from Dodo Payments· Feb 4, 2026

Hi Abdul, We understand this experience was frustrating, but several statements in this review are factually incorrect. We want to clarify the several inaccuracies in this review. 1. Firstly, no transactions were processed on this account. As a result, no customer funds were collected, held, or “taken,” and no payouts were ever generated or withheld. Claims suggesting otherwise are inaccurate. 2. Initial communication during onboarding is not confirmation of approval. All accounts remain subject to final review once full business details, website content, and payout information are assessed. In this case, the information initially provided during onboarding did not match what was later identified on the website and in the business model, which triggered further review in line with our Merchant Acceptance Policy. 3. During that later review, the business was identified as a marketplace-style model. This identification was due to your explicit advertisement as a marketplace on your website, which is not supported under Dodo Payments’ Merchant of Record framework. 4. Finally, as explained to you in our previous communications, Dodo Payments does not support merchants operating from or requiring payouts to Pakistan, which is a restricted jurisdiction under our compliance obligations. When a product verification fails, account access is restricted while the appeal or review is assessed. This is standard procedure and not punitive. We appreciate merchants being transparent during onboarding, as misalignment between stated information and actual business activity inevitably leads to outcomes like this. Dodo Payments supports legitimate digital businesses that align with our policies and jurisdictional requirements. When a business does not meet those requirements, we are legally unable to proceed, regardless of earlier exploratory discussions. Regards, Team Dodo Payments.

Response from Dodo Payments· Feb 6, 2026

Hi, This review is misleading and deliberately obscures serious compliance violations. This account was terminated after a compliance determination confirmed transaction laundering and the processing of payments for IPTV-related services. These activities are strictly prohibited and constitute a material breach of our agreement. The determination was based on authoritative compliance intelligence and independently verified through internal review. IPTV activity and transaction laundering trigger immediate enforcement. The account was restricted, and payouts were paused as required under card network and regulatory obligations. Dodo Payments does not permit its platform to be used for IPTV or to disguise prohibited activity. When such violations are identified, we are legally unable to proceed. Regards, Team Dodo Payments

Response from Dodo Payments· Apr 24, 2026

Hi, We understand this situation felt sudden, especially given your earlier positive experience with us. However, the actions taken were not arbitrary. The account was flagged for self-transactions, which are not permitted under the card network and compliance rules, regardless of intent. When such activity is identified, we are required to immediately stop processing and reverse recent transactions; this isn’t a discretionary decision. We did communicate this via email, and this is a standard requirement followed by all payment providers operating under similar frameworks. We genuinely value our merchants, but we also have to operate within strict compliance boundaries. The outcome here was driven by policy requirements, not a change in how we support our users. Your account remains open for any compliant use cases. Team Dodo Payments

Response from Dodo Payments· Jan 6, 2026

Hi, We’re sorry to hear about your experience and appreciate you taking the time to share this feedback. As a global Merchant of Record, Dodo Payments operates under strict compliance, risk, and regulatory requirements. From time to time, this means our team may need to ask follow-up questions or take certain actions to ensure everything is handled correctly. We do this to look after our customers, our merchant community, and the overall integrity of the platform. We understand this may not be the outcome you were hoping for, but we need to ensure all merchants meet our compliance and risk guidelines. However, please note that we’d be glad to support any other ventures that align with our policies. We’re always here to help you launch the next one. Warm regards, Team Dodo Payments

Response from Dodo Payments· Jan 6, 2026

Hi, We understand your frustration, and we have already provided you with detailed information with respect to your activity on our platform that caused us to close your account. To reiterate, this was because you were in explicit violation of our policies. This included attempted sales for precious metals and hardware products, which are not allowed through our platform. We’ve communicated the reasoning and process to you in full, and there isn’t any further action we can take on this. We understand this may not be the outcome you were hoping for, but we need to ensure all merchants meet our compliance and risk guidelines. We take these actions to protect our customers, our merchants, and the overall safety of the platform. Team Dodo Payments

Response from Dodo Payments· Jan 6, 2026

Hi, We’re sorry to hear about your experience. Dodo Payments is a global Merchant of Record platform, and we follow strict compliance, risk, and regulatory requirements. In cases where accounts fall outside our eligibility criteria or breach our policies, transactions may be reversed, refunded, or held temporarily in accordance with card-network and compliance guidelines. We understand this may not be the outcome you were hoping for, but we are bound by our payment partners' compliance and risk guidelines. We’re always happy to clarify the exact steps involved. If you believe there’s an issue with your account or funds, please reach out to [email protected] with your registered email, and our team will review the details and assist you right away. Team Dodo Payments